Rimborso Abbonamento Live Gold

hello my name is giuseppe, i have a 12 month xbox live gold subscription, yesterday i also tried to get the 1 euro game pass, to download new games. I just realized that my one year xbox live gold subscription has been canceled. So I canceled the game
pass to get my one year xbox live gold subscription back, but now it tells me that I have to pay to have another subscription. Can I do something to recover it, I don't want to lose the 60 euros spent on the subscription ???? help me !!!

Buongiorno Kitaru98,

A seconda della situazione, è possibile che non sarai in grado di ottenere un rimborso.

Ma contatta il team di supporto Xbox su questo link (https://support.xbox.com/contact-us/) e dicci cosa ti dicono per favore.

[Original message]

Hello Kitaru98,

Depending your situation, it is possible you will not be able to get a refund.

But contact Xbox Support team on this link ( https://support.xbox.com/contact-us/ ) and tell us what they tell you please.

Hi there,

For any refund reqeusts, you will need to follow the steps found here and complete the refund request form.

https://beta.support.xbox.com/help/subscriptions-billing/manage-subscriptions/digital-goods-subscriptions-refund

***********

Ciao,

Per eventuali richieste di rimborso, dovrai seguire i passaggi indicati qui e completare il modulo di richiesta di rimborso. https://beta.support.xbox.com/help/...scriptions/digital-goods-subscriptions-refund

hai un abbonamento xbox live gold?

[Edit - translation] -

do you have a xbox live gold subscription?

Qui le differenze tra abbonamento gratuito e Gold.