Rig 300 Pro hx microphone not working

Hi Rachel, my name is Jhon, and I will be a pleasure to help you

I have already seen several users with the same problem, apparently it is a generic problem that several people are having, the best thing I can recommend at this time is to help Microsoft by reporting the problem.

https://support.xbox.com/xbox-live-status

Click the green "Report" button and fill out the information as detailed as possible.

This way, Xbox will know there is a problem and can work to fix it as soon as possible.

Please note that in this public forum we are only players like you trying to guide and help other players. We are not Microsoft employees.

I appreciate your understanding and hope the issue is resolved soon.

I'm using RIG 400 HX and i'm in love with this headset. Maybe in near future I'll buy RIG 800 LX

Hi, Tk!

Thank you for the update.

Please be guided with the following troubleshooting steps:

Perform a hard reset on your Xbox by holding the power button for 10 seconds until it shuts down. Then restart the console.

Ans then adjust audio settings. On your Xbox, press the Xbox button to open the guide.

Navigate to Settings > Audio & Music and ensure the mic monitoring and volume levels are properly adjusted.

Next is to update firmware. If your Xbox controller supports firmware updates, connect it to your console and then go to Settings > Devices & connections > Controllers & headsets, select your controller, and then choose "..." to check for updates and follow the on-screen instructions.

Then make sure that the headset is securely plugged into the controller. If using a wireless controller, please switch to a wired connection.

And at the same time, inspect the headset and mic for any visible damage or loose connections.

Kindly connect the headset to another device (like a phone or PC) to check if the mic works properly there because this can help determine if the issue is with the headset or the Xbox.

Thank you for your cooperation.

Hi, i am using it on the Xbox One console

Hi there! This is Virginia O.

I understand that you are experiencing issues with your headset barely picking up you voice.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Are you using the headset on an Xbox console?

Or you are gaming on a Windows PC?

Please give an update in order for the correct troubleshooting steps for the right platform will be given to you.

Thank you very much.