Rewards Credits not recieved

Tchervenkoff · Dec 7, 2016

I recieved an email with the following promotion; We’ll give you 50,000 Rewards Credits and a select FREE game when you order select Xbox One S consoles from MicrosoftStore.com… and you’ll also get FREE expedited shipping.* It also gave me the following
code: baxo9b293, which i used when i purchased the console.

I have not recieved the Reward credits yet.

Please advise.

Here are the terms:

Select free game available with select consoles, which you must choose from a list of titles provided at checkout. See FAQ for more information.

*Does not include refurbished consoles. Pre-order consoles DO NOT qualify for free expedited shipping, but will qualify for the 50,000 Rewards Credits. To qualify for this offer, you must own an Xbox One, this must be your first time purchasing an Xbox One
S, and you must make your purchase from MicrosoftStore.com during the offer period. To get free expedited shipping, you must enter the provided code at checkout and order a console that has already released. This code is good for ONE TIME only. See FAQ for
more information.

:)

JaxonH31 · Dec 7, 2016

Missing credits

I redeemed gems I had earned on Xbox Live Rewards for 10000 rewards credits, 5000 rewards credits, a Forza outfit and a Gwent background. I recieved the outfit and background but never recieved the credits.

morlski2kx · Dec 7, 2016

Missing credits

Hi, I redeemed reward credits with my gems on Xbox Live rewards but not recieved the credits, They are not pending, I tweeted Xbox live rewards on twitter and they sent me here.

Smwutches · Dec 7, 2016

The credits should show as pending about 15 days after the console ships. If it's been over the 15 days, you'll want to post in the Xbox Rewards Questions forum so support can check into it for you.

PAWxx1963

Those are for gems which are not the same as rewards credits.

So what are the gems? As in the email it states that they will be transferred across to microsoft reward credits. I thought it had some affect on the rewards I recieve?

XBLRewards8

Hello Staffie85,

From the FAQ for that offer:

When will I receive my Rewards Credits?

After you have completed an action on the list, your Rewards Credits will appear as pending within 96 hours.

The Credits for completing that portion of the offer were placed as pending yesterday. For reference, a log of your Credits can be found in the MyStatement section of the MyRewards page.

Smwutches

Are there any specific offers you're looking for credits from? In order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time, or you need at least 1 star level in order to receive VIP rebates.

As of July 1, 2014, there are no offers to receive credits for renewing gold.

Smwutches

The credits should show as pending about 15 days after the console ships. If it's been over the 15 days, you'll want to post in the Xbox Rewards Questions forum so support can check into it for you.

jamesh07643

Are there any specific offers you're looking for credits from? In order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time, or you need at least 1 star level in order to receive VIP rebates.

As of July 1, 2014, there are no offers to receive credits for renewing gold.

ah right okay, didn't realize no credits for being gold. As for the rest, no specific offer just wasn't sure if all was working okay. New account isn't a star VIP yet.

Thank you for clarifying

Rewards Credits not recieved