Rewards won’t open

ReeseLillard · Feb 28, 2022

Every time I try to open rewards it says getting app ready this may take a minute or two but then it never opens does anybody have a solution?

:)

XBF - Staniel

Greetings ReeseLillard,

Sorry to hear about your issues with opening the Rewards app, let me see if I can help.

Have you attempted to power cycle your console> You can find instructions here on how to do that. All you need to do is turn off your console, unplug it for about 30 seconds, relaunch, and try again.

You can also attempt to uninstall and reinstall the application. Instructions to help you out on that can be found here

Hope this helps and happy gaming!

Luke ��

Thanks for you reply. I’ve done the reset but that didn’t work. I have logged back in and now the rewards app won’t launch. I’ve tried reinstalling the rewards app but still won’t open. It says something about updating location. This used to happen before but I could click the icon again and it would let me into the app. But now I can’t get into it at all. I’m guessing I’m gonna have to do a full factory reset? Thanks Luke

Evenchowder

Hey Murderd PR!

Unfortunately ‘marketplace not supported’ may appear because microsoft rewards is not available in your country/region.If you would like to know whether your country or region is involved in the microsoft rewards programme , please check here: https://support.microsoft.com/en-us/help/4027275/microsoft-account-rewards-regions-and-languages -
If your country or region is not listed in the link above, this means that your country or region is not involved in the microsoft rewards programme , and as a result you won’t be able to launch it(open it).

PS refugee

Oh come on! So it’s my routers problem.

The same router that, has never had any issues?

Microsoft just don’t want me to get my streak. My ps5 is on the way 😎

JosefLBohorquez

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today PS

I faced a similar issue with my console couple months ago, I ended up realizing was an issue with my internet router
Something inside it causes the error, I tried using a other wifi network (sharing mobile data) and rewards app started working as usual

In case you didn't try it, give it a shot
Another thing is disable VPN if your router supports it

Rewards won’t open