Rewards weren’t deposited

Locke Kincaid · Jun 1, 2018

My rewards were not deposited like you posted. Can you please fix this?

Thanks

:)

OneUp312 · Jun 1, 2018

Incorrect rewards deposited into account

The website says my 10,000 were deposited on the 9th.

They weren’t.

knarf55 · Jun 1, 2018

Xbox Rewards did not deposit to Microsoft Rewards Balanced even though it says deposited

Hi there, when does the xbox rewards points show up in my microsoft reward balance? On 12/28/16, in my xbox live rewards dashboard I see that the rewards were deposited "Rewards Deposited - 30,000 Credits" but I can't figure where they were deposited to?
Can you help?

XBLRewards8 · Jun 1, 2018

Hello,

From the FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

Since all your Credits were pending in the second half of the month, then as stated in the FAQ, they will be a part of June's mid-month deposit that occurs around the 15th.

XBLRewards8

Hello,

From the FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

Since all your Credits were pending in the second half of the month, then as stated in the FAQ, they will be a part of June's mid-month deposit that occurs around the 15th.

OneUp312

The website says my 10,000 were deposited on the 9th.

They weren’t.

Murphs-A47006C9-2185

All rewards over 5,000 take 1 cycle to deposit. Rewards deposited between the 1st and 15th deposit at the end of the month and the 16th and 30th/31st are deposited in the middle of the following month.

FACELESSICE

Deposits from the Xbox LIVE Rewards program occurs around the 15th and 30th of each month. Deposits from the Program are in batches of 100 Points or more. Rewards Points deposits are labeled as Points Added or Rewards. The Microsoft Billing site will not
list out the specific Rewards opportunity that has been deposited. From there, the total amount of Rewards Points deposited should add up with the amount of awarded Rewards Points listed on the Xbox LIVE Rewards site. This is from the rewards rep. Here is
a link to the forum

forums.xbox.com/.../29.aspx

Smwutches

If you check your digital returns at
http://commerce.microsoft.com it should show you if it is deposits from the rewards program. You can also check your rewards statement on the MyRewards section of the rewards site for when deposits took place. If they took place at the same time as the
deposits on the billing site, then those are definitely from your rewards deposits.

Currency from the rewards program will expire one year after the deposit if it's not used.

There is no word on if/when the program will shut down.

Rewards weren’t deposited