rewards unable to deposit

Discus and support rewards unable to deposit in XBoX Rewards & Social to solve the problem; My rewards are unable to process. I have checked my billing info and I do not see where the issue is. Can you please check and let me know. Thanks!... Discussion in 'XBoX Rewards & Social' started by TxHatchetCartel, Nov 23, 2016.

  1. TxHatchetCartel
    TxHatchetCartel Guest

    rewards unable to deposit


    My rewards are unable to process. I have checked my billing info and I do not see where the issue is. Can you please check and let me know.

    Thanks!

    :)
     
    TxHatchetCartel, Nov 23, 2016
    #1
  2. MattStorm
    MattStorm Guest
    Please check your account information so we can make a deposit.

    Despite my information being correct I am still unable to receive my rewards deposit.
     
    MattStorm, Nov 23, 2016
    #2
  3. Smwutches
    Smwutches Guest
    Smwutches, Nov 23, 2016
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    rewards unable to deposit

    Hello TxHatchetCartel,

    After reviewing your account, it appears that you are currently being affected by a known internal database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly
    communicated to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. This issue is currently being worked
    on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

    Again, to be clear, this is not an issue on your end, but a problem with the database containing your user information.
     
    XBLRewards8, Nov 28, 2016
    #4
  5. XBLRewards8 Win User

    where is my money ?

    Hello jambasman,

    Apologies for the inconvenience. Since you have used a Microsoft Payment Account in multiple different regions, our deposit process is unable to complete due to being unable to determine which of these Microsoft Payment Accounts is valid. If Xbox Live Rewards
    is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted to Microsoft Rewards
    points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog.
  6. XBLRewards3 Win User

    Problems with Xbox reward credit deposit

    Hi MaximusMegas. Your Rewards locale does not match your Xbox Live locale. In order to make a deposit, the locales have to match. Unfortunately, since your Xbox Live locale is in a country that is not a part of Xbox Live Rewards, we are unable to make a
    deposit.
  7. XBLRewards3 Win User

    Have had more than 10,000 Rewards credits since the 13th, but no deposit yet and it's now the 1st.

    Hi FRANCISCOXBOXER. Your Xbox Live locale does not match your Rewards locale, therefore we are unable to make a deposit to your Microsoft account. You'll need to change your Microsoft billing locale to your Rewards locale in order for us the make a deposit.
  8. XBLRewards8 Win User

    Why?

    Hello xombie08,

    There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.

    If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
    to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog.
  9. XBLRewards8 Win User

    rewards issues

    Hello STRETCH 0891,

    There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.

    If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
    to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog.
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rewards unable to deposit

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