Rewards Statement - Account Issue

Hi Tombo Ahi. Unfortunately, there is currently an issue which is preventing a deposit to your Microsoft account. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the
process. This is an issue that we are working on resolving with another team, since we are not able to fully access the database containing billable account information. At the moment, we have not received an estimate on when this problem will be resolved.
While their fix was able to let us make a deposit in June, they have not yet been able to provide us with a consistent solution to this error. We apologize for the inconvenience.

Hello MattyDCB,

We see that you claimed two 10,000 Credits prizes from the vault for 500 Gems, so 1000 Gems were removed from your account. These transactions will show up as one item in your Gems statement since you were claiming the same prize twice.

The Ghost Recon offer is only eligible for physical disc purchases, not digital. In order to receive credits for purchasing the game digitally, you would have to opt in for the "Simply Rewarding" offer and the purchase would count towards that offer if you
hadn't already completed it.

even for a digital version?

Hello Dandon,

From the FAQ for that offer:

Which items are eligible for this offer?

To qualify for this offer, you must order a hard-copy disc of Tom Clancy’s Ghost Recon Wildlands for Xbox One from MicrosoftStore.com during
the offer period. This offer is good for one purchase only. You can earn up to 15,000 Rewards Credits, depending on which version of the game you purchase:

• Tom Clancy’s Ghost Recon Wildlands Standard Edition: 10,000 Rewards Credits

• Tom Clancy’s Ghost Recon Wildlands Deluxe Edition: 12,000 Rewards Credits

• Tom Clancy’s Ghost Recon Wildlands Gold Edition: 15,000 Rewards Credits

Since your purchase was made digitally from the Xbox Store, it is not eligible for this offer.