Rewards sites keeps telling me that my......

MatthewSteffen · Mar 10, 2017

The xbox rewards site keeps telling me that my account needs to be update before my rewards can be added what's going on here?

:)

XNuckleHeadX666 · Mar 10, 2017

Rewards program

hi I try to log in to my xbox rewards and it keeps telling me to create an account

glen hunt au · Mar 10, 2017

Not depositing credits.

Hi there,

It appears that your rewards site keeps telling me that my account needs attention to deposit credits but there is nowhere to set the default regional account. I moved my Xbox Live account from Australia to South Africa 5 years ago. Can you have a look
at my account and sort it out.

Thanks

XBLRewards8 · Mar 13, 2017

Hello Tallart73,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a database not under our control, we have escalated the problem, and it is currently being worked
on by another team. At the current point in time, they have not yet provided us with an approximate solution date. To be clear, since this is an issue with how data is being sent from an internal source, adjusting your user information will likely not resolve
this issue. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

XBLRewards8

Hello Tallart73,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a database not under our control, we have escalated the problem, and it is currently being worked
on by another team. At the current point in time, they have not yet provided us with an approximate solution date. To be clear, since this is an issue with how data is being sent from an internal source, adjusting your user information will likely not resolve
this issue. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

Frenzy0

Same here, just started working all of a sudden. Not sure if it was because I reported it to Microsoft Support yesterday or not, but whatever it works now.

brandiesel1

Go to the page where you need to update that info, but don't actually change anything. Maybe it'll work after you do that?

demonslayer8689

hi i'm from Australia to with the same problem I notice the app done a update and the issues started after that. saying update location nothing worked except changing my location to usa then it worked only problem is u wore on the usa store points still
counted towards my goals as I do it on the pc as well and it say's Australia my pc and points carried over so what I do I change my location to usa to do the challenges and then when i'm done change it back to oz hopefully they fix it soon it's annoying swapping
and changing but it works just be careful when looking at prices of games/movies cause at first I was thinking why is this game so cheap when it's a new game that's when I relized I was looking at usa dollars lol. hope this helped anyone.

Frenzy0

So I installed the Xbox Insiders app and reported the problem like you said so now I guess we will just have to wait and see what happens.

Rewards sites keeps telling me that my......