Rewards says to check account info, account info is fine. Unsure what it doesn't like?

cliptacular · Dec 15, 2016

Rewards says: "Please check your account information so we can make a deposit. " and I have started receiving an email each month with the same. I've checked and updated the details multiple times but it's not clear what the issue is. What do I need to update?

:)

XBLRewards8 · Dec 15, 2016

Account info fine

Hello YungJoshyBoomin,

After reviewing your account, it appears that you are currently being affected by a known internal database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly
communicated to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. This issue is currently being worked
on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

kaynezdaddy · Dec 15, 2016

Account info fine

my account info is what it says it is

XBLRewards3 · Dec 15, 2016

Hi cliptacular. Your Rewards locale and Xbox Live locales do not match and that is causing your deposit failures. Your current Rewards locale is set to Australia, but your Xbox Live locale is in a different region. To get a deposit, these regions must match.
To change your Xbox Live locale to match your Rewards locale, you can make changes at the commerce page here: Sign in to your Microsoft account. If you'd like to change your Rewards locale to match your Xbox Live locale, opt out of the program, wait 48 hours,
then re-enroll. Once you do this, reach out to us again and we can recover your pending Credits.

XBLRewards3

Hi cliptacular. Your Rewards locale and Xbox Live locales do not match and that is causing your deposit failures. Your current Rewards locale is set to Australia, but your Xbox Live locale is in a different region. To get a deposit, these regions must match.
To change your Xbox Live locale to match your Rewards locale, you can make changes at the commerce page here: http://commerce.microsoft.com. If you'd like to change your Rewards locale to match your Xbox Live locale, opt out of the program, wait 48 hours,
then re-enroll. Once you do this, reach out to us again and we can recover your pending Credits.

XBLRewards8

Hello YungJoshyBoomin,

After reviewing your account, it appears that you are currently being affected by a known internal database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly
communicated to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. This issue is currently being worked
on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

choppyseize

It sounds like the account region doesn't match the profile info. You may want to double check this to be sure.

choppyseize

What was the error? It may be because the account info doesn't match the payment info.

onyxishere

There are no rewards for purchasing MS Points on your account. For more info on the rewards and how to earn them you should check out rewards.xbox.com

Rewards says to check account info, account info is fine. Unsure what it doesn't like?