Rewards redemption error

Discus and support Rewards redemption error in XBoX Rewards & Social to solve the problem; I tried to message the person who responded to my previous question but received no response. I wanted to pick the $10 in reward bucks but instead I... Discussion in 'XBoX Rewards & Social' started by KnicksKiller517, Mar 8, 2018.

  1. KnicksKiller517
    KnicksKiller517 Guest

    Rewards redemption error


    I tried to message the person who responded to my previous question but received no response. I wanted to pick the $10 in reward bucks but instead I was sent 1000 gigantic gems. This is a mistake from your end not mine. It’s a computer error. Can this be
    remedied? I didn’t use the code sent to me. Can this be fixed?

    :)
     
    KnicksKiller517, Mar 8, 2018
    #1
  2. Smwutches
    Smwutches Guest
    Rewards

    The Microsoft Rewards program is separate from the Xbox Rewards program. To redeem codes from them, you would go to their redemption page. For assistance with that program, you would contact their customer support via their redemption page.
     
    Smwutches, Mar 8, 2018
    #2
  3. Urantian01
    Urantian01 Guest
    Rumor: Red Dead Redemption 2 at E3 this year, releasing in 2017. Red Dead Redemption Remaster 2016.

    Bububu I already have Red Dead Redemption on my xbox1 with BC.

    So how again is Rockstar not allowing that?
     
    Urantian01, Mar 8, 2018
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Rewards redemption error

    Hello KnicksKiller517,

    Since you selected 1000 Gigantic Gems as your vault prize, you were sent a code for 1000 Gigantic gems. Our system's report that you redeemed this prize, and it was not a computer error. Please be sure to redeem the prize you want from the vault by clicking
    on that prize's redeem button.
     
    XBLRewards8, Mar 9, 2018
    #4
  5. Frankalore the Merci Win User

    Microsoft Rewards

    It could be an error on Microsoft's side. Sometimes they put the reward redemptions on sale and it could get bugged there.
  6. XBLRewards8 Win User

    Rewards redemption error

    Hello KnicksKiller517,

    Since you selected 1000 Gigantic Gems as your vault prize, you were sent a code for 1000 Gigantic gems. Our system's report that you redeemed this prize, and it was not a computer error. Please be sure to redeem the prize you want from the vault by clicking
    on that prize's redeem button.
  7. Smwutches Win User

    Microsoft points

    On the redemption page, you may want to check your Order History to see if it shows any errors there. Otherwise, you'll need to email Microsoft Rewards support via the contact link at the bottom of the Rewards site.
  8. Smwutches Win User

    Rewards

    The Microsoft Rewards program is separate from the Xbox Rewards program. To redeem codes from them, you would go to their redemption page. For assistance with that program, you would contact their customer support via their redemption page.
  9. XBLRewards8 Win User

    FREEdom Rewards

    Hello sL Thunder,

    A link to the FREEdom redemption page can be found on the FREEdom Rewards page (https://rewards.xbox.com/freedom-rewards/). The link is in the highlighted green section near the bottom titled "Collect
    your special Rewards". This will take you to your redemption page with your trove tokens.
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Rewards redemption error

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