Rewards promotion via Microsoft Store... some confusion!

XENORACLE · Aug 23, 2016

I pre-ordered a title from the Microsoft Store based on this Rewards promotion emailed to me stating, "...you can pre-order your Xbox One or Xbox 360 games through Microsoftstore.com and earn 15,000 Rewards Credits for each pre-orderable game
that ships by December 31, 2016..." It also states, "Important note: Make sure to use the email associated with your Xbox Live Rewards account when you place your order through Microsoftstore.com, as that will confirm delivery of your Rewards
Credits once your pre-order ships. Xbox Live Rewards members qualifying for the offer will not also qualify for the $10 Gift Card promoted on Microsoftstore.com."

My confusion comes from the fact that when you pre-order a game, even if you use your correct email account, it automatically adds the $10 gift card promo to your cart without a way to remove it. So how do I know I will get the 15,000 rewards instead of
the $10 card that was forced into my cart? Also, it's worth noting just about every pre-order game has the $10 gift card promo attached to it, so that would mean basically NONE of the games are eligible for the 15,000 rewards credits, unless the rewards program
automatically overrides the $10 promo but doesn't indicate it in any way.

Any help or clarification would be greatly appreciated, as this determines how I choose to make my purchases.

:)

Zero Jehuty · Aug 23, 2016

Xbox Rewards

Hello,

Did you buy the Xbox via a Microsoft store or a another retailer? That promotion is for the MS store.

As for your points they should show up here https://account.microsoft.com/rewards

Zero

Miss Bijoux · Aug 23, 2016

I never received $10 promo code offered with a preorder of Gears of War 4

Hey Proficient Gear -

Sounds like there's some confusion over where the purchase was made which would affect eligibility for the $10 (or 15,000 Rewards credits). Did you purchase your copy of Gears of War 4 on your Xbox One console, the Microsoft Store app on a PC, or via the
website?

Let us know so we can take a closer look.

Smwutches · Aug 23, 2016

The Microsoft Store emails just send default information. So everything will still show the $10 gift card during your order. But you should still receive the 15,000 credits about 10-15 business days after your order ships.

For assistance with the Rewards program, it's best to post in the Rewards forum -

forums.xbox.com/.../29.aspx

Smwutches

The Microsoft Store emails just send default information. So everything will still show the $10 gift card during your order. But you should still receive the 15,000 credits about 10-15 business days after your order ships.

For assistance with the Rewards program, it's best to post in the Rewards forum -

forums.xbox.com/.../29.aspx

XBLRewards8

Hello tino356,

There is no Xbox Live Rewards program "store". You may have us confused with some other promotional program. Unfortunately, since your issue is not being caused by a Xbox Live Rewards offer, we cannot diagnose your issue.

Zero Jehuty

Hello,

Did you buy the Xbox via a Microsoft store or a another retailer? That promotion is for the MS store.

As for your points they should show up here https://account.microsoft.com/rewards

Zero

xTye

Promotional items take some time to show up. I imagine the Microsoft Points will be dealt out via Xbox Rewards. The other items will take some time. Typically, it's 6 to 8 weeks after the promotion end date for codes and such.

Smwutches

That promotion is for the Microsoft Rewards program, not the Xbox Rewards program. For help with the Microsoft Rewards program, you would need to contact their customer support via their redemption page.

Rewards promotion via Microsoft Store... some confusion!