Rewards Posting to wrong gamertag

Jonell A Smith · Nov 14, 2016

I pre-order games all the time online at the Microsoft Store. Microsoft is always offering a $10 incentive for pre-ordering, but I never receive the credit. Found out that my incentive or points is being credited to my old gamertag and not my current gamertag.
I no longer have access to my old gamertag because I closed the account out. But I still receive emails and statements for my rewards to my old gamertag. Just received an email of 15000 points being credit to my old gamertag, which no longer exist. So I need
those points transferred to my current gamertag and for future orders from the Microsoft store, credit rewards to my current gamertag. Old gamertag is Jonell Smith.

:)

Jonell A Smith · Nov 14, 2016

Rewards posting to wrong Gamertag

I pre-order games all the time online at the Microsoft Store. Microsoft is always offering a $10 incentive for pre-ordering, but I never receive the credit. Found out that my incentive or points is being credited to my old gamertag and not my current gamertag.
I no longer have access to my old gamertag because I closed the account out. But I still receive emails and statements for my rewards to my old gamertag. Just received an email of 15000 points being credit to my old gamertag, which no longer exist. So I need
those points transferred to my current gamertag and for future orders from the Microsoft store, credit rewards to my current gamertag. Old gamertag is Jonell Smith.

XBLRewards8 · Nov 14, 2016

Rewards posting to wrong Gamertag

Hello Jonell A Smith,

Thanks for the confirmation! We will manually opt out your other gamertag (Jonell Smith), which will close that Rewards Account and cause your current gamertag (Jonell A Smith) to be the only account associated with that email.

We will also manually Credit your account with the two MicrosoftStore.com offers that were erroneously directed toward your previous gamertag. Those Credits should appear as pending in your current account by the end of next week!

XBLRewards8 · Nov 15, 2016

Hello Jonell A Smith,

We responded to your post at (Rewards posting to wrong Gamertag).

XBLRewards8

Hello Jonell A Smith,

Thanks for the confirmation! We will manually opt out your other gamertag (Jonell Smith), which will close that Rewards Account and cause your current gamertag (Jonell A Smith) to be the only account associated with that email.

We will also manually Credit your account with the two MicrosoftStore.com offers that were erroneously directed toward your previous gamertag. Those Credits should appear as pending in your current account by the end of next week!

XBLRewards8

Hello Jonell A Smith,

We see that both accounts have the same email address, which is why purchases are likely being directed toward the older gamertag. In order to rectify this situation, we will have to manually opt out your old gamertag from the Rewards program. This will
cause your current gamertag (Jonell A Smith) to be the only gamertag with that email, and direct purchases from that email toward this gamertag. We will be able to adjust your account to reflect your purchase as well, but first I need your confirmation that
this action is acceptable.

Can you confirm that you would like your old gamertag to be opted out of the Rewards program so future MicrosoftStore activity is directed toward your current gamertag?

Jonell A Smith

Hello ,

We see that both accounts have the same email address, which is why purchases are likely being directed toward the older gamertag. In order to rectify this situation, we will have to manually opt out your old gamertag from the Rewards program. This will
cause your current gamertag () to be the only gamertag with that email, and direct purchases from that email toward this gamertag. We will be able to adjust your account to reflect your purchase as well, but first I need your confirmation that
this action is acceptable.

Can you confirm that you would like your old gamertag to be opted out of the Rewards program so future MicrosoftStore activity is directed toward your current gamertag?

Yes, please opt out of my old gamertag Jonell Smith. And continue on my current gamertag . What will happen to my points? Will they transfer?

XBLRewards8

Hello Jonell A Smith,

We responded to your post at (http://forums.xbox.com/en-US/thread/d9677deb-39d0-4881-b63b-d7367818bd7e).

XBLRewards8

Hello ManiacKibbles69,

We do not see a Rewards Account for this gamertag. If you are asking about another gamertag, please post on that gamertag. If you are asking about Microsoft Rewards, this is the Xbox Live Rewards forum. We are not an appropriate source for the Microsoft
Rewards program.

Rewards Posting to wrong gamertag