Rewards points problem

daveykinetic · Dec 14, 2016

Hi there. I have been advised by a member of your Microsoft team on the phone I am to report my problem on here.

I have been unable to get onto the Xbox live rewards website before purchasing an Xbox one s console today. Item has been despatched and order number is 17946112561. I am entitled to 50,000 reward points 14 days after dispatch. Which works out to be £30
before purchase of the item but I have been unable to do this due to an error on your website system. Error reads

Unfortunately, you can't join Xbox Live Rewards at the moment. It's strictly because the programme is not available in your country. Keep an eye out for announcements regarding new countries being added in the future.

It is available in the UK where I am from and my account is based on. Your Microsoft team member had same error on his system over the phone. I would like this to be resolved asap please.

I await your prompt reply

Kind regards

David

:)

Frusciante1503 · Dec 14, 2016

Rewards Points Problem

I've received an email about my rewards points and it said I have some problem with my account and I should contact the support.

Smwutches · Dec 14, 2016

problem points reward

There was no deposit scheduled for the 15th. The first deposit for this month took place on the 9th. So if you had requested a deposit on the 9th, they will be deposited with the end of the month deposit which will take place in a few days.

XBLRewards8 · Dec 15, 2016

Hello daveykinetic,

All Xbox Live Rewards offers are only for Xbox Live Rewards members. Since your purchase was made while not enrolled in the program, you would not be entitled to any Rewards Credits. Furthermore, we see that your Microsoft Account is set to the South African
region. Since South Africa is not a Rewards member, you can not join the program. You can confirm your region from your commerce account at (Sign in to your Microsoft account).

Smwutches

In order for support to check your account, you'd want to post in the Xbox Rewards Questions forum. Keep in mind that in order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time, or you need at least
1 star level in order to receive VIP rebates.

XBLRewards8

Hello daveykinetic,

All Xbox Live Rewards offers are only for Xbox Live Rewards members. Since your purchase was made while not enrolled in the program, you would not be entitled to any Rewards Credits. Furthermore, we see that your Microsoft Account is set to the South African
region. Since South Africa is not a Rewards member, you can not join the program. You can confirm your region from your commerce account at (https://commerce.microsoft.com/).

Smwutches

There was no deposit scheduled for the 15th. The first deposit for this month took place on the 9th. So if you had requested a deposit on the 9th, they will be deposited with the end of the month deposit which will take place in a few days.

Smwutches

For help with the Rewards program, you'll want to post in the Xbox Rewards Questions forum.

XBLRewards8

Hello Drei1994,

Pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit
the following month. Since you only hit the 5000 Credit amount required for a automatically scheduled deposit on the 16th, your deposit should occur with this month's mid-month deposit. Since you have been automatically scheduled for a deposit, there is no
need to request one manually, so that button has been removed.

Rewards points problem