Rewards points not depositing - transfer to another account??

So basically there is no rewards program, as the "internal" issue has been going on for almost a year now.

It's been going on for way over a year. My points have been waiting nearly 2 years now.. It's an absolute joke.

Hello Hennerz23,

There is currently an internal issue with the data stored for your account which is preventing a deposit. When our system goes to place your deposit, it asks the Microsoft database what your billable account information is, and more importantly, what billable
account you would like the deposit to be placed into. What this issue then does is cause the database to be unable to return what account you have specified as the intended deposit account. This is called your "primary" billable account. When our system does
not detect a billable account as a primary account, it aborts the process, rather than deposit into an unknown billable account.

When our system generates a report on your deposit, it sees that your deposit failed, and generates a message alerting you that you did not receive your deposit correctly. This message includes basic troubleshooting steps, like updating your user information,
but that will not resolve this issue.

Since this is an issue with how databases communicate, it has been escalated to another team to resolve. Since we cannot use our customer support tools to affect change on databases, we must await further instruction from them on how to proceed.

We used to have the ability to force a deposit directly into a Microsoft Account, or to transfer Credits between accounts. Unfortunately, due to many internal changes over the past few months, these options have become unavailable to us, and we can no longer
provide these kinds of hotfixes. We are currently researching other alternative, short term methods which may still be available for our tools, but at the current moment do not have a hotfix we can use to maneuver these Credits successfully. Again, we apologize
for the inconvenience that this issue is causing. In the meanwhile, while we wait for a response from the team working on this issue's resolution, we will continue to attempt a deposit into your account. While investigating this issue, we have determined that
some users can successfully get a deposit forced through, and we are monitoring this abnormal behavior for a report to our other team. If you witness this occur on your account, please, let us know.

As you request, we will leave this thread unlocked, but cannot guarantee a prompt response. Older threads have a tendency to get buried very quickly, and are not as easily visible as newly created posts.

This again?

If you do a google search, you can find almost this exactly response (or part of it) from support staff on here.

So basically there is no rewards program, as the "internal" issue has been going on for almost a year now.

Hello Hennerz23,

There is currently an internal issue with the data stored for your account which is preventing a deposit. When our system goes to place your deposit, it asks the Microsoft database what your billable account information is, and more importantly, what billable
account you would like the deposit to be placed into. What this issue then does is cause the database to be unable to return what account you have specified as the intended deposit account. This is called your "primary" billable account. When our system does
not detect a billable account as a primary account, it aborts the process, rather than deposit into an unknown billable account.

When our system generates a report on your deposit, it sees that your deposit failed, and generates a message alerting you that you did not receive your deposit correctly. This message includes basic troubleshooting steps, like updating your user information,
but that will not resolve this issue.

Since this is an issue with how databases communicate, it has been escalated to another team to resolve. Since we cannot use our customer support tools to affect change on databases, we must await further instruction from them on how to proceed.

We used to have the ability to force a deposit directly into a Microsoft Account, or to transfer Credits between accounts. Unfortunately, due to many internal changes over the past few months, these options have become unavailable to us, and we can no longer
provide these kinds of hotfixes. We are currently researching other alternative, short term methods which may still be available for our tools, but at the current moment do not have a hotfix we can use to maneuver these Credits successfully. Again, we apologize
for the inconvenience that this issue is causing. In the meanwhile, while we wait for a response from the team working on this issue's resolution, we will continue to attempt a deposit into your account. While investigating this issue, we have determined that
some users can successfully get a deposit forced through, and we are monitoring this abnormal behavior for a report to our other team. If you witness this occur on your account, please, let us know.

As you request, we will leave this thread unlocked, but cannot guarantee a prompt response. Older threads have a tendency to get buried very quickly, and are not as easily visible as newly created posts.

So if it is an issue with my primary billing account, why can I not just change my primary billing account to one that works and is recognised? And cancel the one that doesn't work? It should be very simple to do this... Hundreds of other websites allow
you to easily do this.

It's an internal issue that has been affecting my account and you've been "working on it" for 2 years. I say again... 2 YEARS. This is why I stopped using this account very often as it's beyond a joke. I still want my credits though, that's only fair. Can't
it just be issued as a Gift Card and have the rewards points cancelled/removed? Also should be a pretty simple thing to do for such a big company as MS..

As someone else has commented... if you had 2 fixes that worked, why would you remove them? Why would you not keep these hotfixes working until you have a proper solution to the problem? It just makes me highly doubt you have anyone whatsoever working on
it and this "other team" you refer to is probably just an empty storage cupboard that's been long forgotten about.

Thanks for at least leaving the thread unlocked this time though so I could respond, 3rd time asking and it's finally been done so I count that as some kind of progress I suppose....!

Hello Hennerz23,

We responded to your post at (http://forums.xbox.com/en-US/thread/298dbf26-de66-46ac-8e4a-f9bb6a041018).