Rewards points mission not crediting

There is a rewards mission to receive 15,000 points for pre ordering and purchasing 3 eligible games prior to their release dates. I did this with Madden 18, destiny 2, and NBA 2k18. On the mission progress screen I'm only being credited with purchasing
2 of the 3 games though, therefore I'm not receiving the 15,000 points. Please help, thanks.

:)

 

Rewards not crediting?!

Are there any specific offers you're looking for credits from? In order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time, or you need at least 1 star level in order to receive VIP rebates.

 

Rewards not crediting?!

Hello xCharlllotte,

You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at
https://rewards.xbox.com/mymissions/ .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least £200 GBP or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

MyVIP has a recalibration every year. At the end of the year, we place you in your MyVIP rank for the new year based off your eligible spending from the previous year, and set your progress to the default state. This happened in September 2015 and December
2016. Since you are a zero star member, you do not get payback Credits on your purchases. You can check your current MyVIP level/progress at (Xbox Live Rewards). While you do have Credits
pending that you can see on this page, you can only request a deposit at a minimum of 1000 pending Credits, so those Credits have not been deposited as currency.

 

Hello REYisBAE VII,

From the FAQ for this offer:

—How do I earn Rewards with the Games on Demand Pre-Order Punchcard?

Earn 15,000 Rewards Credits when you pre-order three eligible (see descriptor in next question) Games on Demand titles in the Xbox Store between July 1, 2017 00:00 UTC and September 30, 2017 23:59 UTC. You must pre-order each game before
its shown release date to qualify. Please visit http://www.worldtimeserver.com or another world time database to determine local time.

We see that you redeemed your purchase of NBA 2k18 as a token from another source. Since this purchase was not made off the store, it was not eligible for this offer.