Rewards points didn't deposit

Discus and support Rewards points didn't deposit in XBoX Rewards & Social to solve the problem; I have 5500 reward credits but they didn't deposit to my account on the 15th any support or knowledge on this would be greatly appreciated.... Discussion in 'XBoX Rewards & Social' started by EffectedKitty, Mar 21, 2018.

  1. Rewards points didn't deposit


    I have 5500 reward credits but they didn't deposit to my account on the 15th any support or knowledge on this would be greatly appreciated.

    :)
     
    EffectedKitty, Mar 21, 2018
    #1
  2. Reward points didn't deposit when they were supposed to.

    I requested a deposit of about 1800 reward points about a week before the next deposit date. That didn't happen and I really need those points ASAP.
     
    Queso de Matar, Mar 21, 2018
    #2
  3. Points didn't deposit

    My Xbox rewards points were supposed to deposit today, but now it is acting like I never clicked to deposit them. It still has my rewards credits, and has a button to deposit them on the 13. The item I was going to use them for is time sensitive, which is
    why I'm here. I just want my points deposited into my xbox live account.
     
    realruninsniper, Mar 21, 2018
    #3
  4. Smwutches
    Smwutches Guest

    Rewards points didn't deposit

    It depends on when you earned them. Credits are deposited by the following 15th or 30th of the month after you have at least 5,000 pending. So if you get to 5,000 between the 1st and 15th, they are deposited by the 30th. If you get to 5,000 between the 15th
    and 30th, they are deposited by the 15th of the next month.
     
    Smwutches, Mar 21, 2018
    #4
  5. I figured it was something to do with the date they were deposited and pending I appreciate the help
     
    EffectedKitty, Mar 21, 2018
    #5
  6. XBLRewards8
    XBLRewards8 Guest
    Hello,

    From the FAQ on Vault Credits:

    I claimed Rewards Credits from the vault. When will I receive them?

    If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
    account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
    will be deposited into your Microsoft account on or around the 15th of the next month.


    Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
    into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.
     
    XBLRewards8, Nov 3, 2018
    #6
  7. EffectedKitty Win User

    Rewards points didn't deposit

    I figured it was something to do with the date they were deposited and pending I appreciate the help
  8. XBLRewards8 Win User

    Rewards points didn't deposit

    Hello,

    From the FAQ on Vault Credits:

    I claimed Rewards Credits from the vault. When will I receive them?

    If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
    account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
    will be deposited into your Microsoft account on or around the 15th of the next month.


    Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
    into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.
  9. Smwutches Win User

    Rewards points didn't deposit

    It depends on when you earned them. Credits are deposited by the following 15th or 30th of the month after you have at least 5,000 pending. So if you get to 5,000 between the 1st and 15th, they are deposited by the 30th. If you get to 5,000 between the 15th
    and 30th, they are deposited by the 15th of the next month.
  10. FACELESSICE Win User

    Earning Microsoft Points for Gold renewal

    Deposits from the Xbox LIVE Rewards program occurs around the 15th and 30th of each month. Deposits from the Program are in batches of 100 Points or more. Rewards Points deposits are labeled as Points Added or Rewards. The Microsoft Billing site will not
    list out the specific Rewards opportunity that has been deposited. From there, the total amount of Rewards Points deposited should add up with the amount of awarded Rewards Points listed on the Xbox LIVE Rewards site. This is from the rewards rep. Here is
    a link to the forum

    forums.xbox.com/.../29.aspx
  11. XBLRewards8 Win User

    Points didn't deposit?

    Hello Scoht,

    Pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit
    the following month. Since the Credit event that placed you above the 5000 pending Credit amount required to be scheduled automatically for a deposit occurred on the 14th, it will be a part of the end of month deposit cycle.

    Since you have been scheduled automatically for a deposit, there is no need to request one manually, so that button has been removed.
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Rewards points didn't deposit

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