Rewards points are not being payed out

Discus and support Rewards points are not being payed out in XBoX Rewards & Social to solve the problem; Hi, I currently have 45.561 rewards points, and thought that the points would automatically be payed out into my ms account once I'm over 5000. Could... Discussion in 'XBoX Rewards & Social' started by stipps, Feb 13, 2018.

  1. stipps
    stipps Guest

    Rewards points are not being payed out


    Hi,

    I currently have 45.561 rewards points, and thought that the points would automatically be payed out into my ms account once I'm over 5000. Could you please look into this?

    thx

    :)
     
    stipps, Feb 13, 2018
    #1
  2. Reward points not depositing

    My reward points are not being deposited.
     
    KAL EL BRIMBOR, Feb 13, 2018
    #2
  3. S1mulCr0n242
    S1mulCr0n242 Guest
    Can't get payed out the Reward-Points as money to my MS-Konto..it always worked..what is wrong now?

    Can't get payed out the Reward-Points from November/December as money to my MS-Konto..it always worked..what is wrong now? I did nothing change at all.. :-(
     
    S1mulCr0n242, Feb 13, 2018
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Rewards points are not being payed out

    Hello st1pp5,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a secure database not under our control, we have escalated the problem and it is currently being worked
    on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
     
    XBLRewards8, Feb 14, 2018
    #4
  5. XBLRewards8 Win User

    Rewards points are not being payed out

    Hello st1pp5,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a secure database not under our control, we have escalated the problem and it is currently being worked
    on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
  6. XBLRewards8 Win User

    Rewards points will not pay out

    Hello xX Die Nadel Xx,

    We see that you received your most recent deposit. However, in the future your deposits will fail since you are a US Rewards member with a German Microsoft Account. When you register into the Rewards program, we create a Rewards account based on your Microsoft
    Account region at the time of registration. Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will not also change your Rewards Account region. Therefore, when your Rewards Account attempts
    a deposit in one regional currency, it cannot complete when your Microsoft Account is of a differing currency.

    However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update your Microsoft account to match your Xbox Live Rewards location. Another option if
    you wish to continue with Rewards in your current Xbox Live region is to opt out of the program at (https://rewards.xbox.com/optout/), wait 48 hours and then sign back up again, which can also take 48 hours.

    While you will lose your progress by starting a brand new account, you can start earning Rewards Credits that will successfully reward your newly registered regional currency. To confirm that you have re-registered correctly, you can check your join date
    from the MyRewards page at (https://rewards.xbox.com/myrewards/). If your join date shows a specific date, then your account has successfully been re-registered. If you see “???” then your account is still
    being created. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits from your old account to your new one.
  7. OmegaDragonGod Win User

    Why cant i connected to xbox live?

    I'm tired of being ripped off by Microsoft. First it was the Rewards program messing me over with the points issue in August and now this. Where's the service I pay good money for?
  8. hobblejp Win User

    Regen health for vehicles discussion

    Not really it will reward people for being able to hit certain area on the vehicle and possible mean other area will take more damage thus meaning better people will be rewarded for being able to hit the certain point while casuals who don't know about it
    or don't pay attention will find their vehicles exploding quickly.
  9. dtigerwater Win User

    Not being rewarded points.

    Oh ok I understand, therefore could I be refunded for the game I brought?
Thema:

Rewards points are not being payed out

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