Rewards pending for conversion since July !

Hello G3NY515,

Due to issues with MyVIP, we had to delay payback for September. So while those Credits are dated as 9/30, they were only recently placed into your account (roughly around the 17th of October). You received these Credits during the end of the month deposit.
Apologies for the confusion.

Once rebates are given, they are shown with the last date of the month they are for. They are never actually given on that date though.

Yes, exactly, my pending credits hasn't changed since showing my pending rebate credits for June. The only credits showing as pending are from June's purchases, which I haven't yet received because I haven't hit 5000 yet. By now,
my rebate for the purchases I made in early July should be at least showing as pending, surely? It even says on the rewards page that "it takes 96 hours" for pending rewards to change. The purchases I made in July would put me well over the 5000 needed to
trigger a deposit, so I am sure my pending credits hasn't changed to reflect July's purchases.

VIP rebates are calculated after the end of the month and given by the 15th of the next month, so it's too early to see credits pending for July purchases.

For assistance with the rewards program, it's best to post in the Rewards forums.

The credits should show as pending about 96 hours after the end of the offer. Since the offer ended on July 31, it should still be a couple of days before you see the credits pending.

In the rewards program, when you renew a gold membership the points are not added to the pending list until the actual date of the renewal. For example, if you had gold when you added the new membership and that gold doesn't end until July 15 you will not
see those points added to the pending list until the 15th.