Rewards Page says I'm Not Gold

Discus and support Rewards Page says I'm Not Gold in XBoX Rewards & Social to solve the problem; So according to the X-Box Live Rewards Page I am not currently a Gold Member. Except I am a Gold Member and am paid up till 2019.... Discussion in 'XBoX Rewards & Social' started by Azrael Hart, Jan 6, 2017.

  1. Azrael Hart
    Azrael Hart Guest

    Rewards Page says I'm Not Gold


    So according to the X-Box Live Rewards Page I am not currently a Gold Member. Except I am a Gold Member and am paid up till 2019.

    :)
     
    Azrael Hart, Jan 6, 2017
    #1
  2. Akita Ainu
    Akita Ainu Guest
    Rewards page claims I'm not Gold.

    Many thanks for your interest in this matter.

    The page now states my rewards percenatage properly.
     
    Akita Ainu, Jan 6, 2017
    #2
  3. XBLRewards8
    XBLRewards8 Guest
    Rewards page claims I'm not Gold.

    Hello Akita Ainu,

    We can confirm your Gold subscription, and are investigating why the prompt to go Gold is appearing. Fortunately, this has not yet impacted your Rewarding, and we see that your MyVIP payback for last month was done at the Gold level. We'll update this thread
    once our platform team informs us on why this is occurring. Apologies for the confusion.
     
    XBLRewards8, Jan 6, 2017
    #3
  4. Smwutches
    Smwutches Guest

    Rewards Page says I'm Not Gold

    You'll want to post in the Xbox Rewards Questions forum in order for support to check on it for you.
     
    Smwutches, Jan 6, 2017
    #4
  5. Smwutches Win User

    Rewards Page says I'm Not Gold

    You'll want to post in the Xbox Rewards Questions forum in order for support to check on it for you.
  6. Akita Ainu Win User

    Rewards page claims I'm not Gold.

    Hello ,

    We can confirm your Gold subscription, and are investigating why the prompt to go Gold is appearing. Fortunately, this has not yet impacted your Rewarding, and we see that your MyVIP payback for last month was done at the Gold level. We'll update this thread
    once our platform team informs us on why this is occurring. Apologies for the confusion.
    Thanks for your early reply. I look forward to your answer.
  7. Akita Ainu Win User

    Rewards page claims I'm not Gold.

    Many thanks for your interest in this matter.

    The page now states my rewards percenatage properly.
  8. XBLRewards8 Win User

    Rewards page claims I'm not Gold.

    Hello Akita Ainu,

    We can confirm your Gold subscription, and are investigating why the prompt to go Gold is appearing. Fortunately, this has not yet impacted your Rewarding, and we see that your MyVIP payback for last month was done at the Gold level. We'll update this thread
    once our platform team informs us on why this is occurring. Apologies for the confusion.
  9. Fatchops87 Win User

    Xbox live Gold not showing up on rewards page

    it says gold account up top when signed into profile but doesnt say i got gold on rewards page
Thema:

Rewards Page says I'm Not Gold

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