Rewards options on Mobile app disappeared

Hi there, my name is Gerardo, and I'm an Xbox player, just like you. I'll be happy to assist you with any questions or concerns you may have.

I'm sorry to read that you're having trouble viewing Microsoft Rewards tasks from the Xbox mobile app.

If you're in a region where Microsoft Rewards is available, I recommend trying to clear the app's cache from your mobile phone's settings. If the problem persists, try uninstalling the app and reinstalling it to see if that brings back the options.

Additionally, if you have access to another internet network or mobile data, it's worth trying from a different connection to see if the options reappear.

If none of the above possible solutions work, it will be necessary to contact Microsoft Rewards Support for assistance through the following link:

https://rewards.bing.com/support

As you can understand, they are responsible for the administration and proper functioning of the Rewards program, so in cases of issues like this, it's essential to reach out to them for help.

Please keep in mind that in this forum we are just fellow gamers trying to help other players, which means that we don't have access to any account or other users information.

I appreciate your understanding and I wish you good luck.

Kind regards,
Gerardo.

I appreciate the response.

If you're in a region where Microsoft Rewards is available, I recommend trying to clear the app's cache from your mobile phone's settings. If the problem persists, try uninstalling the app and reinstalling it to see if that brings back the options.

Additionally, if you have access to another internet network or mobile data, it's worth trying from a different connection to see if the options reappear.

If none of the above possible solutions work, it will be necessary to contact Microsoft Rewards Support for assistance through the following link:

https://rewards.bing.com/support

They are responsible for the administration and proper functioning of the Rewards program, so in cases of issues like this, it's essential to reach out to them for help.

For reference link:

https://answers.microsoft.com/en-us...appeared/8a575d97-4ed2-457e-8b94-fc4b3926b16d

Best Regards,
Darhyl

My apologies and I totally understand where you are coming from.

I have tried the Bing search on my mobile rewards app and it seems to be working normally without the use of the "KI" button" upon using Bing search. Any letters I put don't disappear as well.

It seems the app itself has the error.

I would recommend you reinstall the Mobile rewards app for troubleshooting.

You can also try to disable the Contextual search under settings > search.

however, if this doesn't work, you may need to directly contact Microsoft Rewards Department as they have tools to fix your Mobile Rewards App here on this link:

https://rewards.bing.com/support

Hi, I turned to mobile data It did work for a minute then I disappeared, I uninstalled both pc and mobile app and that hasn't worked.

Hello Madison Haynes,

Thank you for posting in the Microsoft Community.

I understand that you are having trouble uploading your clips from Windows to your mobile Xbox app because the option to copy link has disappeared. Let me ask you a few questions to troubleshoot the problem:



- What version of Windows are you using?

- What version of the Xbox app are you using on your mobile device?

- When did the option to copy link disappear? Was it after an update or a change in settings?

- Have you tried restarting your PC and your mobile device?

- Have you tried clearing the cache and data of the Xbox app on your mobile device?

- Have you tried signing out and signing back in to your Xbox account on both devices?



Once we receive your answers to the questions above, we may suggest additional troubleshooting measures.