Rewards not recieved

BigNate2005 · Mar 11, 2017

I had 1250 pending credits in my account and I could get my rewards by the 9th of march Its now the 11th but no currency has been added to my Microsoft account.

:)

leelee2k12 · Mar 11, 2017

I haven’t received my reward for the November game pass goals

I have played 5hours and not recieved my reward

Praetorian 1971 · Mar 11, 2017

When do I receive my rewards for my October goals?

I completed my goals for October and have not recieved my rewards.

XBLRewards8 · Mar 13, 2017

Hello BigNate2005,

Since your deposit request was made too close to the deposit date (you requested it on March 5th), it was not able to be included in the mid-month deposit. You should expect to receive this deposit in the end of month deposit cycle.

MRCUMBERSOME

yes,its the only reward i havnt recieved yet..

XBLRewards8

Hello Torvald Helmer,

You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at
https://rewards.xbox.com/mymissions/ .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as of July 2014, we do not award Credits for Xbox Live Gold renewals. MyVIP has a recalibration every year. At the end of
the year, we place you in your MyVIP rank for the new year based off your eligible spending from the previous year, and set your progress to the default state. This happened in September 2015 and December 2016. Since you are a zero star member, you do not
get payback Credits on your purchases. You can check your current MyVIP level/progress at (https://rewards.xbox.com/myrewards/).

XBLRewards8

Hello KNAILBOMB,

After reviewing your account, it appears that you are currently being affected by a known internal database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly
communicated to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. This issue is currently being worked
on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

XBLRewards8

Hello Mimilbri,

This forum is for Xbox Live Rewards issues only. If you are asking about a general Xbox promotion, you should try reaching out on the general Sales and Promotions forum for more specific assistance.

XBLRewards8

Hello Legit Strategy,

We see that the tokens were assigned to your account, and are currently awaiting use on your redemption page. This page can be accessed from the Trove section of the FREEdom Rewards page. Keep in mind that it can take up to 96 hours to receive and process
new activity, so coins do not show up immediately after activity.

Rewards not recieved