Rewards not received

Edward Depp · Nov 14, 2017

Please verify that I have not received my rewards from Franken rewards.

I've been shopping and it hasn't been recorded on my account yet. I had an answer with incomplete information. I made another post with all the products purchased in the month of the Franken Rewards challenge to confirm the acquired points. They haven't
answered me yet.

I await an answer from you.

Thank you.

Purchases of October 25th:

+ Game: How to Survive: Storm Warning Edition

+ DLC: Whistlerblower (Outlast)

+ Game: The Park

Purchases of October 27th:

+ Game: Dead Rising 4

+ DLC: Passe de temporada de Dead Rising 4

+ Game: The Town of Light

+ Game: The Walking Dead: Michonne - A Telltale Miniseries

+ Game: The Walking Dead: The Complete First Season

Purchases of October 31th:

+ Game: White Night

:)

Smwutches · Nov 14, 2017

Rewards not received

For help with the Rewards program, you'll need to post in the Xbox Rewards Questions support forum.

XBLRewards8 · Nov 14, 2017

Not received reward

Hello SillyFawn106745,

Apologies for the inconvenience. We have escalated this issue to our Vault team to investigate. Once we know more, we will update this thread.

XBLRewards8 · Nov 14, 2017

Hello Edward Depp,

As mentioned in your previous post (Franken Rewards 2017), DLC is not eligible for this offer, only games, movies,
or TV. Furthermore, The Park, The Town of Light, Walking Dead: Michonne, and White Night were not on the eligible games list in the FAQ, and therefore none of them qualified for this offer.

Mister Beep

Hey there,

Could you clarify which rewards you are expecting to receive? Each participant of the Game Pass Goals would receive one reward for each month, so if you have already received a reward for October's Game Pass Goals, you would not receive an additional reward.

We hope this helps!

Daniel Breitschaft

Which Microsoft Rewards are you referring to? I live in Brazil and I am able to exchange the points received for the XBOX rewards I earn on Quests made in games, but I never received a physical reward.

Mister Beep

Hey there,

Just to clarify, have you received any rewards, or are you expecting two more rewards? The Game Pass Quest reward you receive are upgraded for each tier you complete, and you don't receive an additional reward for each tier. For example, if you complete
each of the tiers, your reward is upgraded up to the Epic Mystery Gift.

Hope this helps clarify, please let us know if there are any details we missed.

Murphs-A47006C9-2185

The Xbox Live Reward program only rewards users for making purchases, and when they make purchases it takes at least 1 cycle to receive rewards. If your friend only joined yesterday he was not rewarded from the Xbox Live Program. He could have received it
from the Microsoft/Bing Reward program (separate) or from Sales/Promotions (separate).

Mister Beep

Hey there,

If you participated in the October Xbox Quest, rewards will take up to 30 days to be delivered. In this case, all eligible customers should expect to see their rewards near the end of November. Hope this helps!

Rewards not received