Rewards not posting. It says account needs updating, but it is updated!

Hello PalSidaeMonk,

There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
This is an issue that we are working on resolving with another team. At the moment, we have not received a estimate on when this problem will be resolved. To be clear, this is a data issue, and not the result of any faulty user input. The prompt asking you
to update your information is a symptom of this error, and adjusting your information will, in most cases, not resolve this issue. We apologize for the inconvenience.

Hello The Wildpaw,

There is currently an internal issue with the data stored for your account which is preventing a deposit. Essentially, our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts
the process. This is an issue that we are working on resolving with another team, since we are not able to fully access the database containing billable account information. At the moment, we have not received a estimate on when this problem will be resolved.
To be clear, this is a data issue, and not the result of any faulty user input, so adjusting your information will unfortunately not have an effect. Your deposit may have successfully completed due to the efforts of this other team, but at the moment, they
have not yet permanently resolved this issue, so it is continuing to persist. We apologize for the inconvenience.

Is this in reference to the non-depositing of Rewards points, and the emails saying that our 'accounts need updating'?

If so, how did you go about 'confirming' your email address?

Thanks in advance for any help.

Hello SilentKilo77,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a database not under our control, we have escalated the problem, and it is currently being worked
on by another team. At the current point in time, they have not yet provided us with an approximate solution date. To be clear, since this is an issue with how data is being sent from an internal source, adjusting your user information will likely not resolve
this issue. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

For help with the Rewards program, you'll need to post in the Xbox Rewards Questions support forum. Keep in mind that if you just added gold it can take about 96 hours for the program to update.