Rewards not gone through

JODIExC · Feb 28, 2017

i have almost spent $400 and myvip has not progressed any. Its been since oct 18 2014 untill present.

:)

whisp3r27 · Feb 28, 2017

Missing 50K for upgrade to one S

I upgraded to the one S through the rewards page, yet now that the offer is gone I have still not received my 50k.

Weapon XXXIII · Feb 28, 2017

My rewards deposit hasn't gone through

All of my billing information is correct and up to date.

XBLRewards8 · Feb 28, 2017

Hello JODIExC,

MyVIP is recalibrated on a yearly basis. From our FAQ:

Will my Star Rank change from year to year?

In September 2015, a year after we first launched MyVIP, we re-evaluated the program and made adjustments where necessary. In order to respond to our growing membership numbers and expanded regions, we adjusted the levels of MyVIP to better focus on offering
additional monthly missions and other ways to earn for more members around the globe.

Based on community feedback from our members, there was some confusion about when and how MyVIP would be recalibrated on a yearly basis. In order to simplify and streamline the process, and to let you know exactly how much time you have to build your rank,
moving forward we will recalibrate your Star Rank progress based on the calendar year. That means you currently have until December 31, 2017 to boost your starting 2018 MyVIP Star Rank, which will be based on your overall spend between January 1 to December
31, 2017.

In the future, we will consistently recalibrate your MyVIP Star Rank based on your calendar year spend from January 1 to December 31. We are also focused on adding even more ways to Reward our most loyal VIP members with additional special offers and VIP
Exclusives events. Check out MyMissions for all of the most current ways to earn!

Based on your spending from the previous year (September 2015-December 2016), you were placed at your current MyVIP star rank.

XBLRewards8

Hello JODIExC,

MyVIP is recalibrated on a yearly basis. From our FAQ:

Will my Star Rank change from year to year?

In September 2015, a year after we first launched MyVIP, we re-evaluated the program and made adjustments where necessary. In order to respond to our growing membership numbers and expanded regions, we adjusted the levels of MyVIP to better focus on offering
additional monthly missions and other ways to earn for more members around the globe.

Based on community feedback from our members, there was some confusion about when and how MyVIP would be recalibrated on a yearly basis. In order to simplify and streamline the process, and to let you know exactly how much time you have to build your rank,
moving forward we will recalibrate your Star Rank progress based on the calendar year. That means you currently have until December 31, 2017 to boost your starting 2018 MyVIP Star Rank, which will be based on your overall spend between January 1 to December
31, 2017.

In the future, we will consistently recalibrate your MyVIP Star Rank based on your calendar year spend from January 1 to December 31. We are also focused on adding even more ways to Reward our most loyal VIP members with additional special offers and VIP
Exclusives events. Check out MyMissions for all of the most current ways to earn!

Based on your spending from the previous year (September 2015-December 2016), you were placed at your current MyVIP star rank.

Corax_Was_Taken

Just checked back on the rewards app and it has gone through. It just took an hour or so.

crxysxyco0l

Did they give you the reward points. The only reason I purchased this game now rather than later was because of the rewards for the game and mine hasn't gone through either.

RsisRsis

^ I've gone through career 1.5 times with an F-class Toyota Aygo, a C -class Mazda RX-8 and a few of the reward cars.

XBLRewards8

Hello Weapon XXXIII,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. Since this issue is currently being caused by a
database not under our control, we have escalated the problem, and it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for
your patience while our other team works on a solution.

Rewards not gone through