Rewards not despositing

Juan Lumbreras · Feb 8, 2017

My rewards are not depositing. I had posted previously about it, but it seems that it didn't carry over with the forum update.

:)

Smwutches · Feb 8, 2017

Xbox Quest Progress not Updating

Rewards support can only assist with Rewards program offers. Since quests are not part of the rewards program, rewards support will not be able to assist.

XBLRewards8 · Feb 8, 2017

No rewards for all my purchases

Hello CharlesSchwabb,

Only Xbox Live Rewards members are eligible for Rewards. Since you are not a Xbox Live Rewards member, you are not eligible for any Rewards.

XBLRewards8 · Feb 10, 2017

Hello FourNinjaToads,

There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
This is an issue that we are working on resolving with another team, since we are not able to fully access the database containing billable account information. At the moment, we have not received a estimate on when this problem will be resolved. To be clear,
this is a data issue, and not the result of any faulty user input. We apologize for the inconvenience.

XBLRewards8

Hello FourNinjaToads,

There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
This is an issue that we are working on resolving with another team, since we are not able to fully access the database containing billable account information. At the moment, we have not received a estimate on when this problem will be resolved. To be clear,
this is a data issue, and not the result of any faulty user input. We apologize for the inconvenience.

UBEROWNER

Well there needs to be. Why desposit a piece of what's there and not the entire amount? Makes no sense.

Djesus Boy

me too....please, solve that problem. it has been 4 or 5 months and you haven't desposited in my account:

Mexicola1984

Just go instore, they might take a desposit. You will get a receipt and bring that with you when the game is released. You will pay the rest/all then.

XBLRewards8

Hello guywhoiam,

As detailed at the bottom of your MyRewards page, there is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your
Microsoft Account, and thus aborts the process. This is an issue that we are working on resolving with another team, since we are not able to fully access the database containing billable account information. At the moment, we have not received a estimate
on when this problem will be resolved. To be clear, this is a data issue, and not the result of any faulty user input, so adjusting your information will likely not solve this issue. We apologize for the inconvenience.

Rewards not despositing