Rewards not depositing, AGAIN!!!

LordBeagle · Dec 27, 2016

2nd time in a few months rewards not depositing due to billing info, which is correct I hasten to add.

:)

KAL EL BRIMBOR · Dec 27, 2016

Reward points not depositing again

My reward points are again not being deposited. Can someone please correct this once and for all? Please respond thank you.

XBLRewards8 · Dec 27, 2016

Reward points not depositing again

Hello KAL EL BRIMBOR,

There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
This is an issue that we are working on resolving with another team since we are not able to fully access the database containing billable account information. While they have been able to provide fixed deposits like your deposit in August, at the moment we
have not received an estimate on when this problem will be fully resolved. We apologize for the inconvenience.

XBLRewards8 · Dec 28, 2016

Hello LordBeagle,

There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
This is an issue that we are working on resolving with another team, since we are not able to fully access the database containing billable account information. At the moment, we have not received a estimate on when this problem will be resolved. To be clear,
this is a data issue, and not the result of any faulty user input. The prompt asking you to update your information is a symptom of this error, and adjusting your information will, in most cases, not resolve this issue. We apologize for the inconvenience.

XBLRewards8

Hello LordBeagle,

There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
This is an issue that we are working on resolving with another team, since we are not able to fully access the database containing billable account information. At the moment, we have not received a estimate on when this problem will be resolved. To be clear,
this is a data issue, and not the result of any faulty user input. The prompt asking you to update your information is a symptom of this error, and adjusting your information will, in most cases, not resolve this issue. We apologize for the inconvenience.

XBLRewards8

Hello GT Dex,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a secure database not under our control, we have escalated the problem and it is currently being worked
on by another team. At the current point in time, they have not yet provided us with an approximate solution date, but have sent fixed deposit cycles in the past, like your previous deposit. We apologize for the inconvenience, and ask for your patience while
our other team works on a solution.

XBLRewards8

Hello KAL EL BRIMBOR,

We responded to your post at (https://forums.xbox.com/en-US/thread/85996f6e-bdd2-41b9-a210-865bc8e715e0).

XBLRewards8

Hello KAL EL BRIMBOR,

We responded to your post at (https://forums.xbox.com/en-US/thread/85996f6e-bdd2-41b9-a210-865bc8e715e0).

XBLRewards8

Hello KAL EL BRIMBOR,

There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
This is an issue that we are working on resolving with another team, since we are not able to fully access the database containing billable account information. While their efforts resulted in your deposit in December, at the moment, we have not received
a estimate on when this problem will be fully resolved. To be clear, this is a data issue, and not the result of any faulty user input, so adjusting your information will likely not solve this issue. We apologize for the inconvenience.

Rewards not depositing, AGAIN!!!