Rewards not credited in my account since July last year and I am still on xbox gold till today.

Hello KemaKaZii,



You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at https://rewards.xbox.com/mymissions/ .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as of July 2014, we do not award Credits for Xbox Live Gold renewals. MyVIP has a recalibration every year. At the end of
the year, we place you in your MyVIP rank for the new year based off your eligible spending from the previous year, and set your progress to the default state. This happened in September 2015 and December 2016. Since you are a zero star member, you do not
get payback Credits on your purchases. You can check your current MyVIP level/progress at (https://rewards.xbox.com/myrewards/).

my reward points for monthy subsriptions are not being added to my xbox live rewards amount since 2014 when i last used my xbox 360 . i have a xbox one now and been getting live gold subs for the last 6 months so microsoft need to sort this out username
xbox live account coolkev273

As of July 1, 2014, there are no offers to receive credits for renewing gold.

As of July 1, 2014, there are no offers to receive credits for renewing gold. Also the previous rewards was 3,000 credits for a year of gold.

Hello ratnamaze,

From our Terms and Conditions:

E. Rewards Credits Restrictions

1. Program Limit: The maximum number of Rewards Credits a participant can earn in a Program Year (July 1 to June 30) is 500,000.

Since your Credit amount last program year (July 2016 - June 2017) was above this amount, you were not earning Credits recently. Since the program year just refreshed, you should start seeing Credits again for your purchases.

Once rebates are given, they are shown with the last date of the month they are for. They are never actually given on that date though.

Yes, exactly, my pending credits hasn't changed since showing my pending rebate credits for June. The only credits showing as pending are from June's purchases, which I haven't yet received because I haven't hit 5000 yet. By now,
my rebate for the purchases I made in early July should be at least showing as pending, surely? It even says on the rewards page that "it takes 96 hours" for pending rewards to change. The purchases I made in July would put me well over the 5000 needed to
trigger a deposit, so I am sure my pending credits hasn't changed to reflect July's purchases.