Rewards not awarded

Hi, I got an email from Xbox Live Rewards saying "There seems to be an issue with your account please reach out to our Forum Support Team". Can you help please?

Been waiting on quite alot of points for near enough 2 months now.

:)

 

Rewards Credits not awarded

Hello Jason Bleinel,

From the FAQ for that offer:

When will I receive my Rewards Credits?

After you have completed an action on the list, your Rewards Credits will appear as pending within 96 hours.

This is due to our system taking up to 96 hours to receive and process new information. Since your purchases were only made a few days ago, they have not yet been processed for Rewarding. Please allow more time for your purchases to be processed.

 

Rewards Credits not awarded

Hi,

I have bought two titles eligible for the Level 1 of the Lord of the Rewards: The Technomancer and The Witcher 2: Assassins of Kings.

I have also bought the Magic Wand avatar element, eligible for the Level 2 of the Lord of the Rewards.

However, I've not received the Rewards Credits, both as "pending" and/or as "awarded".

Could you please check what is the problem?

Thanks,

Francesco

 

Hello TeamCoffee,

If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog.