Rewards not added to usable funds

it shows that deposit was done on 10/25/17 for $18.05 I have contacted support but keep getting same run around and told that I only received $0.58 of it to usable funds and they can't find why only that amount was. This happened during the maintenance performed
last, or was said as a messaged on the site page when I looked that day thatwas taking place. This has happened multiple times during deposits. I have tried to get this resolved for over a week now with no resolution, please someone get this fixed for me quickly.

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Rewards not added to my account

it shows that all my rewards (18,050) was added to my Microsoft account on 10-25-17. When I look on my account it shows that it was but the amount has not been added to the total available funds on my account. This exact thing has
happened multiple times now and it has always been when it's a large amount of rewards. I have not made any purchases, except a $5 purchase which was with a existing $5 available funds already on my account. I need this looked into cause this is what I use
toward game purchases when they are cashed in..

I wish that there would be a option added to only get rewards when you request them and not a automatic deposit system.

 

I got refunded for a game that I paid for in Xbox Rewards deposit and the refund was not paid

Also, refunds usually show up as a negative balance. So if it says you received a deposit of "Xbox Live Rewards Deposit: $-53.80" that means they credited your account and added those funds (it's counter intuitive as you feel the funds are ADDED "+").

However, as Smwutches said once the credits are deposited it is an issue with Xbox Billing and you need to continue to pressure them.

 

Hello roberts666,

Unfortunately, our program has no control over user billing accounts. Once Credits are deposited, we can no longer see or manipulate them in any way as currency. However, we can confirm your report of a deposit of 18050 Credits (18.05
USD) on October 25, 2017. While we will escalate this case on our end, you may wish to reach out to a more appropriate support source in order to receive assistance on this issue. You should try reaching out to Xbox Billing support (Contact Us | Xbox Support)
to see if they can provide you with more specific assistance. Apologies for the inconvenience.