Rewards Gold Membership Error

Discus and support Rewards Gold Membership Error in XBoX Rewards & Social to solve the problem; Hi for some reason it says that I'm not a gold member on my rewards page. Although I do have gold. Hopefully this can be fixed so I can get rewarded... Discussion in 'XBoX Rewards & Social' started by Count Aizen, Jan 9, 2017.

  1. Count Aizen
    Count Aizen Guest

    Rewards Gold Membership Error


    Hi for some reason it says that I'm not a gold member on my rewards page. Although I do have gold. Hopefully this can be fixed so I can get rewarded properly.

    :)
     
    Count Aizen, Jan 9, 2017
    #1
  2. NaniteTech
    NaniteTech Guest
    Can I get Gold with GameStop PowerUp Rewards or XboxRewards?

    I just need to know if any of those rewards systems get me any kind of XBOXONE gold membership? I recently ordered a new GameStop card so I cant check the RewardsPro catalog without the code on the back of the card. But would enough points in the XboxRewards get me any Gold Membership?
     
    NaniteTech, Jan 9, 2017
    #2
  3. xboxfelix
    xboxfelix Guest
    How to Renew your Xbox LIVE Gold Membership

    Overview of Xbox LIVE Renewal

    When your current Xbox LIVE Gold Membership is about to run out, you will get a renewal message on your screen.

    • Month-to-month membership- Notification comes 15 days in advance
    • 3 or 12 month membership- Notification comes 30 days in advance
    Xbox LIVE membership can be renewed using a credit card, a debit card, or a Prepaid Gold Membership Card.

    If your automatic membership renewal (auto renewal) is set to off, you can purchase a new subscription or use a prepaid membership card to renew your Xbox LIVE Gold Membership.

    Renew with a payment option by purchasing a new membership:

    Steps to Follow

    1) Use your Xbox LIVE gamertag to sign in.

    2) Under Settings, select Account.

    3) Proceed to Your Memberships, and select the membership that you currently have (for example Xbox LIVE Gold)

    4) Select Modify Membership and you will be presented with a list of renewal options. If you are on an Xbox LIVE Free Membership, you can choose to upgrade to Gold Membership.

    5) Select a membership option, then Confirm Purchase.

    Once you have confirmed your purchase, the following will happen:

    • The payment option you are using will be charged immediately.
    • The time subscription plan you have just purchased will be added to your remaining subscription time.
    • Your Xbox LIVE Gold Membership will be activated and auto renewal turned on.
    Take note:

    If you use a credit card as your payment option, you cannot remove it on file until your current membership expires.

    There is a procedure you can follow to add or change your Xbox LIVE payment option.

    Renew with a prepaid membership card

    It is possible to renew your Xbox LIVE membership using a Prepaid Microsoft Gold Membership Card. This card is available at retail locations.

    If you choose to redeem a prepaid Xbox LIVE membership code, you will be added time to your existing Xbox LIVE membership, while your renewal settings will remain unchanged.

    How to turn on auto renewal (for existing membership):

    If you are already on Xbox LIVE Gold of Family Pack membership and you want to turn on auto renewal without purchasing new membership, you should contact Xbox Support.

    How to Troubleshoot Xbox LIVE renewal:

    If there are issues with your Xbox LIVE account, you might receive the following messages. The solutions are provided below:

    • Error: Your credit card has been declined several times by our billing service.
    This means that your credit card has expired, or the information on it has been changed. To solve this problem, there is a procedure you can follow to change payment option for Xbox LIVE membership.

    • Error: 8015d080
    In case you receive this error message, you need to contact Xbox Support.
     
    xboxfelix, Jan 9, 2017
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Rewards Gold Membership Error

    Hello Count Aizen,

    We see that you are currently being recognized as a Gold member. Your payback for the last months were also awarded at the Gold level. You may have seen a brief break in service as a result of your recent renewal. Since information takes 96 hours to be processed,
    there may have been a period where your subscription had ended and we were loading your new subscription where you may have not seen Gold status. Apologies for the confusion.
     
    XBLRewards8, Jan 10, 2017
    #4
  5. XBLRewards8 Win User

    Rewards Gold Membership Error

    Hello Count Aizen,

    We see that you are currently being recognized as a Gold member. Your payback for the last months were also awarded at the Gold level. You may have seen a brief break in service as a result of your recent renewal. Since information takes 96 hours to be processed,
    there may have been a period where your subscription had ended and we were loading your new subscription where you may have not seen Gold status. Apologies for the confusion.
  6. Tweaked Donkey Win User

    Xbox Live Rewards

    In order to get the credits, your current membership has to expire and the new membership will have to roll through. Then, you will receive the credits.

    From the Rewards Page:

    "Renewing your Gold membership, whether on Xbox One or Xbox 360, is a quick and easy way to earn up to 3,000 Rewards Credits. You'll earn Credits each time you renew your Gold membership, and if you sign up for a 12-month Gold membership, you'll get
    all your Rewards Credits at once. Please note, you will receive your Credits once your current Gold membership ends and your new Gold membership kicks in."
  7. XBLRewards8 Win User

    Issue with gold/xbox rewards

    Hello Bankai Ichigo X,

    Promotional subscriptions are not eligible for Rewards, as stated in our FAQ:

    —My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

    Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.
  8. XBLRewards8 Win User

    Gems not received

    Hello Wisefr0g,

    After reviewing your account, your Gold subscription for the last three months was a promotional, discounted subscription. As mentioned in the FAQ, promotional subscriptions are not eligible for Rewards:

    My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?



    Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.
  9. XBLRewards8 Win User

    Error in gold status

    Hello DannyWC,

    We see that you are not receiving Gold Status this month due to your subscription being a promotional Gold subscription for 1 month. Promotional subscriptions are not eligible for Rewards, so your free 1 month is not eligible. From our FAQ:

    My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

    Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.
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Rewards Gold Membership Error

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