Rewards failure

Discus and support Rewards failure in XBoX on Consoles to solve the problem; i clicked the email i received from you guys and the 5 dollar rewards were never loaded onto my account i even waited 3 days and still havent seen the... Discussion in 'XBoX on Consoles' started by AeshmaDragon, Nov 23, 2017.

  1. AeshmaDragon
    AeshmaDragon Guest

    Rewards failure


    i clicked the email i received from you guys and the 5 dollar rewards were never loaded onto my account i even waited 3 days and still havent seen the 5 dollars

    :)
     
    AeshmaDragon, Nov 23, 2017
    #1
  2. XBLRewards8
    XBLRewards8 Guest
    xbl rewards program failure

    Hello Intruder2784,

    We do not see a post for this gamertag on this forum. Keep in mind that the only place to receive support for the Xbox Live Rewards program is the Xbox Live Rewards Questions forum with a "Support" post type.

    The December offer (A Rewards Story) required the completion of all three chapters in order to receive Credits. You completed "Past" (Halo 5) and "Present" (Maze Runner, Bad Moms, Warcraft, etc.) but since you did not complete the "Future" chapter, you did
    not complete the offer, and therefore did not receive offer completion Credits.
     
    XBLRewards8, Nov 23, 2017
    #2
  3. Intruder2784
    Intruder2784 Guest
    xbl rewards program failure

    back in early to mid January i had a concern about the xbl rewards credits not showing under my profile after having completed all requirements for december 2016s promotions. February 14 and im still getting the run around with no answers and certainly no
    results. when asked about my customer service experiences with xbl THIS will be the example i share with friends and fellow gamers. in comparison i can say sony treats clients better and based on their responsiveness and ability to act in a reasonable time
    frame i will recommend them over xbl. full stop.
     
    Intruder2784, Nov 23, 2017
    #3
  4. XBF Leo G Win User

    Microsoft Rewards Failure

    Hello CamaroClay19,

    Thank you for posting on the Xbox forums. We understand that you used Microsoft Rewards to get an Xbox Game Pass Ultimate subscription, but it is not active due to a past due balance. The link that Smwutches provided is the best way to

    contact Microsoft Rewards support    . If you need to contact the Xbox Support Team, you must
    request a call or chat with an agent through the Xbox Support website. Be sure to let us know the results
    CamaroClay19!
  5. Edgarour Win User

    Microsoft Rewards Failure

    Check if your order in your microsoft account is shown as active, normally they are activated in a few hours but not so long, do you still have all your points or were they reduced?Check if your order in your microsoft account is shown as active, normally
    they are activated in a few hours but not so long, do you still have all your points or were they reduced?
  6. John P_14 Win User

    Achievements for Reward Failure

    Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

    I understand you need assistance with your Rewards points. Just a friendly reminder, there is a dedicated Team who handles Rewards concerns and inquiries so I highly recommend submitting a ticket to them through this link: https://support.microsoft.com/en-us/supportrequ.... Once you submitted your ticket, you'll receive a response email within 24 hours but if you do not receive a response in your email inbox within 24 hours, please check your "bulk mail" or "junk mail" folders.

    I hope that helps.
  7. CazAttack Z Win User

    Microsoft Rewards Failure

    Contact Xbox right away and they'll help you!
  8. Smwutches Win User

    Microsoft Rewards Failure

    Keep in mind Ultimate would be emailed to you as a code. It's not automatically added to your account. If you haven't received the code, you can check your order history on the Reward program's redemption page and it'll either give you the option to resend
    the code or it may have the code listed there. If it shows neither, you'll need to contact Microsoft Rewards support.


    Also keep in mind, since you now have an overdue balance, you will not be able to use the code until you pay off the overdue balance.
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