rewards failed ?

If i chose ms$ it would have been aplied instantly why are outher xbox related services not the same. I want to cancle my order for 1 month games pass and use the refunded points to buy 5$ ms$.

For help with the Microsoft Rewards program, you will need to contact their customer support. They do not use these forums.

funny cause ms saport sent me here. Got here from a link in a email from them rip

For some odd reason i get offered these reward points but they fail to come through

Hello InfiniteBaffler,

I can confirm that some of your purchases were not allocated toward the correct chapters. It looks like your Middle Earth Collection purchase was not counted as only the Hobbit and Hobbit trilogies were eligible. We will adjust this purchase as well, but
please keep in mind that all eligible purchases are listed on our FAQ. You should see the changes and pending Credits by the end of next week at the latest.