Rewards Confusion

Figueroa88 · Jul 12, 2017

Hello, I have been a Rewards member since 2012. Just recently have I researched a little more of the rewards tab. I have made numerous purchases including renewal of my membership and played multiple games that have brought me achievements. However, my lifetime
credits are only as high as 3,100. I know that I have way more within the 5 year deficit. Can I get help?

:)

T4merCHROMIA · Jul 12, 2017

rewards confusion

I have points pending from years ago and I have purchased items that I did not get rewards for.

Doctor Fofo · Jul 12, 2017

Virtual Keys Missing

For the Forza Virtual Key Sweepstakes on the Xbox Live Rewards site, sorry for the confusion.

Smwutches · Jul 12, 2017

Are there any specific offers you're looking for credits from? In order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time, or you need at least 1 star level in order to receive VIP rebates. As of July
1, 2014, there are no offers to receive credits for renewing gold.

Achievements will only award credits if they are part of a specific offer. Most of the offers involve purchasing a specific type of game and then earning a set number of achievements in that game (like the current History of Rewards offer)

XBLRewards8 · Nov 3, 2018

Hello Figueroa88,

You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at
https://rewards.xbox.com/mymissions/ .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as of July 2014, we do not award Credits for Xbox Live Gold renewals. MyVIP has a recalibration every year. At the end of
the year, we place you in your MyVIP rank for the new year based off your eligible spending from the previous year, and set your progress to the default state. This happened in September 2015 and December 2016. Since you are a zero star member, you do not
get payback Credits on your purchases. You can check your current MyVIP level/progress at (Xbox Live Rewards).

Smwutches

Are there any specific offers you're looking for credits from? In order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time, or you need at least 1 star level in order to receive VIP rebates. As of July
1, 2014, there are no offers to receive credits for renewing gold.

Achievements will only award credits if they are part of a specific offer. Most of the offers involve purchasing a specific type of game and then earning a set number of achievements in that game (like the current History of Rewards offer)

XBLRewards8

Hello Figueroa88,

You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at
https://rewards.xbox.com/mymissions/ .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as of July 2014, we do not award Credits for Xbox Live Gold renewals. MyVIP has a recalibration every year. At the end of
the year, we place you in your MyVIP rank for the new year based off your eligible spending from the previous year, and set your progress to the default state. This happened in September 2015 and December 2016. Since you are a zero star member, you do not
get payback Credits on your purchases. You can check your current MyVIP level/progress at (https://rewards.xbox.com/myrewards/).

Smwutches

They tend to get the forums confused. Since that is not a Rewards program offer, Rewards support will not be able to assist.

Smwutches

Support gets the 2 forums confused. Since quests are not a Rewards program issue, Rewards support will not be able to assist.

XBLRewards8

Hello PEEVS83,

The 8,700 Credits are your lifetime Credit amount. It is also the amount you received as your deposit. Since these Credits were deposited, they were converted from Rewards Credits into currency and placed into your Microsoft Account to spend. From our FAQ:

What are Rewards Credits and how can I use them?

Rewards Credits are a way of keeping track of the funds you earn through Xbox Live Rewards. Once you accumulate 5,000 Credits or more, they will be converted into your country's local currency and deposited into your Microsoft account. Then, you can head
over to the Xbox Store to purchase your favorite games, TV shows, movies, and much more!

Rewards Confusion