Rewards aren't coming.

Hello,

From the FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

Hello FEARTHISHOTMAMA,

You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at
https://rewards.xbox.com/mymissions/ .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as of July 2014, we do not award Credits for Xbox Live Gold renewals. MyVIP has a recalibration every year. At the end of
the year, we place you in your MyVIP rank for the new year based off your eligible spending from the previous year, and set your progress to the default state. This happened in September 2015 and December 2016. Since you are a zero star member, you do not
get payback Credits on your purchases. You can check your current MyVIP level/progress at (https://rewards.xbox.com/myrewards/).

Hello TunableAutumn15,

You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at
https://rewards.xbox.com/mymissions/ .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

We have not awarded Credits for Xbox Live Gold renewals since July 2014; if you still see this offer being promoted somewhere, let us know, but since you registered in December of 2016, this should not have been promoted anywhere. MyVIP has a recalibration
every year. At the end of the year, we place you in your MyVIP rank for the new year based off your eligible spending from the previous year, and set your progress to the default state. This happened in September 2015 and December 2016. Since you are a zero
star member, you do not get payback Credits on your purchases. You can check your current MyVIP level/progress at (https://rewards.xbox.com/myrewards/).

Furthermore, there has only been one physical disc offer since you have registered as a Rewards member, and that is the Ghost Recon Wildlands offer that began yesterday. Also, all our physical disc offers require a purchase from MicrosoftStore.com. We do
not track purchases from physical retail locations.

Hi! My name is Aileen, and I’m an Xbox Expert and an Xbox user myself. I get how frustrating this is. I’ve felt the same when Rewards doesn’t track or the support path feels impossible to navigate. Just a quick reminder, this is a public forum, and I don’t have access to accounts or internal systems, but I’ll do my best to help based on what’s available.

If Xbox Rewards aren’t working or showing progress, here are a few things to check:

Sign in at https://rewards.bing.com and https://rewards.xbox.com using the same Microsoft account tied to your Xbox

Make sure you're completing the listed activities exactly as shown (some only track when launched directly from the Rewards app or homepage)

If you’re using Game Pass Quests, launch them from the Game Pass tab first

Wait a little — points sometimes take 24–48 hours to show up

Check your region settings; Rewards isn't supported in all countries, and even a mismatch in region/account can break tracking

If none of that helps, go to https://support.xbox.com, scroll to the bottom, and select Contact Us. When prompted, type “Microsoft Rewards” and follow the support tree carefully — it can take a few steps, but it’ll eventually guide you to chat or call options.

I hope this helps.

Let me know if you still need a hand.

Thank you!

Aileen

They are announcing a new way to earn rewards soon aren't they??