Rewards and vip status dont seem right, also pre order content is missing

o0 R4piiDzZ xX · Jan 30, 2017

i have purchased games on the store and it don't seem to have registered any of my purchases to my rewards or vip status for 2016 an iv spent more then £300 in the store???? Also iv have pre order content missing, i purchased cod infinate warfare an havnt
got my season pass an im now having to check my recent purchased games to see if i have all my content for them, as i rarely buy standard editions. Im hoping this dont happen to my resi evil 7.

PLEASE HELP ME!!!!

:)

Smwutches · Jan 30, 2017

Payment

No. The Rewards program itself is free, but VIP status is based on how much you spend in the marketplace. So you just have to make purchases in order to keep VIP status.

CrKhan09 · Jan 30, 2017

My Missions not Crediting Actions

Missing Items:

Forza Pre-order

Franken Rewards Avatar Gear

Franken Rewards Achievements

3rd Pre-Order Punchcard

Probably missing:

Forza fans bonus keys

Yes, it has been more than 48-96 hr wait time for ALL of these.

XBLRewards8 · Jan 31, 2017

Hello o0 R4piiDzZ xX,

You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at Xbox Live Rewards .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as of July 2014, we do not award Credits for Xbox Live Gold renewals. MyVIP has a recalibration every year. At the end of
the year, we place you in your MyVIP rank for the new year based off your eligible spending from the previous year, and set your progress to the default state. This happened in September 2015 and December 2016. Since you are a zero star member, you do not
get payback Credits on your purchases. You can check your current MyVIP level/progress at (Xbox Live Rewards).

Pre-order content is not a part of Xbox Live Rewards, so we cannot assist you with that issue. You may want to reach out to support at (support.xbox.com/contact-us).

XBLRewards8

Hello o0 R4piiDzZ xX,

You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at https://rewards.xbox.com/mymissions/ .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as of July 2014, we do not award Credits for Xbox Live Gold renewals. MyVIP has a recalibration every year. At the end of
the year, we place you in your MyVIP rank for the new year based off your eligible spending from the previous year, and set your progress to the default state. This happened in September 2015 and December 2016. Since you are a zero star member, you do not
get payback Credits on your purchases. You can check your current MyVIP level/progress at (https://rewards.xbox.com/myrewards/).

Pre-order content is not a part of Xbox Live Rewards, so we cannot assist you with that issue. You may want to reach out to support at (support.xbox.com/contact-us).

Smwutches

No. The Rewards program itself is free, but VIP status is based on how much you spend in the marketplace. So you just have to make purchases in order to keep VIP status.

moorpipe

No. Preorders are not eligible for VIP.

I'm trying to understand why pre-orders are not eligible for vip. Is it because otherwise you would get rewarded twice, e.g. once for the vip star boost and once for the on demand pre-order punch card?

The fact that it's not eligible for the star boost is a real downer for me. I would like to pre-order Halo Wars 2 Ultimate Edition in order to play the Halo Wars Definitive Edition straight away.

transfix-8F9D0A80-34

Still doesn't make sense. Not only do we not get rewards but also lose out on any pre order benefits. Not to mention that recently not much actually qualifies in increasing your VIP rank.

Smwutches

You'll want to post in the Xbox Rewards Questions support forum in order to get a response from Rewards support. Keep in mind that in-game consumables, pre-orders, and subscriptions do not count towards VIP.

Rewards and vip status dont seem right, also pre order content is missing