REWARDS ACCOUNT SHOWS I NEED TO UPDATE MY ACCOUNT TO MAKE A DEPOSIT

SNIPERG79 · Mar 9, 2017

MY ACCOUNT NOW SHOWS UP AND STILL SAYS I NEED TO UPDATE IT TO MAKE A DEPOSIT, ALL OF MY INFORMATION IS CORRECT ON MY ACCOUNT. WHY WILL IT NOT LET ME MAKE A DEPOSIT?????? I HAVE 16,200 POINTS TO DEPOSIT AND I CANNOT. WHAT IS THE PROBLEM???????????

:)

SuperMario005 · Mar 9, 2017

Updated account

Hi Xbox Rewards I keep getting a message that my account needs to update in order to deposit my rewards point. I've update my account numerous of time but no points have been deposit. I'm lost at this point and don't know what to do please
help.

Smwutches · Mar 9, 2017

My Rewards shows 'Your Account needs updating to make a deposit!'

for help with the Rewards program, you'll want to post in the Xbox Rewards Questions support forum.

XBLRewards8 · Mar 10, 2017

Hello SNIPERG79,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a database not under our control, we have escalated the problem, and it is currently being worked
on by another team. At the current point in time, they have not yet provided us with an approximate solution date. To be clear, since this is an issue with how data is being sent from an internal source, adjusting your user information will likely not resolve
this issue. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

XBLRewards8

Hello SNIPERG79,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a database not under our control, we have escalated the problem, and it is currently being worked
on by another team. At the current point in time, they have not yet provided us with an approximate solution date. To be clear, since this is an issue with how data is being sent from an internal source, adjusting your user information will likely not resolve
this issue. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

sanjeev40084

for help with the Rewards program, you'll want to post in the Xbox Rewards Questions support forum.

Thanks for the info. I just did it.

Smwutches

for help with the Rewards program, you'll want to post in the Xbox Rewards Questions support forum.

XBLRewards8

Hello sanDesign,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a database not under our control, we have escalated the problem, and it is currently being worked
on by another team. At the current point in time, they have not yet provided us with an approximate solution date. To be clear, since this is an issue with how data is being sent from an internal source, adjusting your user information will likely not resolve
this issue. We apologize for the inconvenience, and ask for your patience while our other team works on a solution. Since we do not have access to accounts, we cannot assist in removing any billable account information. You would have to contact Xbox billing
support at (support.xbox.com/contact-us) for assistance with any billable account issues.

XBLRewards8

Hello Ryozenzu,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a database not under our control, we have escalated the problem, and it is currently being worked
on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

REWARDS ACCOUNT SHOWS I NEED TO UPDATE MY ACCOUNT TO MAKE A DEPOSIT