Rewards account change issue

Hello Roughy 15,

Changing your gamertag will not cause an issue with your account in most cases. You have not received your deposit because we only automatically schedule deposits at 5000 or more pending Credits. Once you are at 1000 or more pending Credits, you can request
a deposit for the next available scheduled deposit date from your MyRewards page.

Hello FurtiveLucho,



Your deposit is being prevented due to a mismatch between your Spanish Rewards Account region and your Chilean Microsoft Account region. Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region
will not also change your Rewards Account region. Therefore, when your Rewards Account attempts a deposit in one regional currency, it cannot complete when your Microsoft Account is of a differing currency.

However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update your Microsoft account to match your Xbox Live Rewards location. Since Chile is not
a eligible Rewards region, this is the only way to resolve this issue.

Hello glen hunt au,

Your deposit is being prevented due to a mismatch between your Australian Rewards Account region and your South African Microsoft Account region. Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account
region will not also change your Rewards Account region. Therefore, when your Rewards Account attempts a deposit in one regional currency, it cannot complete when your Microsoft Account is of a differing currency.

However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update your Microsoft account to match your Australian Xbox Live Rewards location. Since South
Africa is not a Rewards Region, this is the only solution for this issue.

Hello xXFocusRocketXx,

Your deposit is being prevented due to a mismatch between your US Rewards Account region and your Colombian Microsoft Account region. Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will
not also change your Rewards Account region. Therefore, when your Rewards Account attempts a deposit in one regional currency, it cannot complete when your Microsoft Account is of a differing currency.

However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update your Microsoft account to match your Xbox Live Rewards location. Since Colombia is
not a eligible Rewards region, this is the only resolution for this issue.

Since that is not a rewards program issue, rewards support would not be able to assist. Trials don't change your account status to gold and some of them will only work for the game they came with. They won't work with all game modes.