Rewarded FREE expedited shipping not valid on BLUE GOW4 bundle @ microsoftstore.com

Continue using my Community display name · Nov 4, 2016

Hello. My day one console bricked after the latest preview build (November 4, 2016) as referenced

here

Console bricked after failed System Update stuck at 0%. #BlackScreenofDeath

...and I saw that Xbox Live Rewards was offering FREE expedited shipping on the purchase of an Xbox One S from microsoftstore.com. I spent 30 minutes by myself and with MS chat only to find out that the only shipping option for the Blue Gears of War 4 Xbox
One S bundle is standard shipping.

The excuse given by the support agent was that since this Blue console is limited in quantity they cannot ship Overnight or Expedited.

It is extremely bizarre that limited quantities of a product somehow being prevent it from getting shipped overnight or 2 day delivery versus ground once the order has entered processing/fulfillment.

This is something that should be stated on the product page and rewards promotion page or addressed by allowing it to be shipped faster since the only terms on the promotion is that it's a new console purchase of the S, that you haven't purchased an S before
and that it's not a pre-ordered console and is in stock. Even people not using this coupon code would likely want to be able to ship the console faster than standard/ground shipping.

The Blue Gears of War 4 Xbox One S bundle does not appear to fall outside of those terms.

______

Rewards Promotion page;
https://rewards.xbox.com/x1s-console-upgrade/

Microsoftstore.com product page for Blue Xbox:
https://www.microsoftstore.com/store/msusa/en_US/pdp/Xbox-One-S-Gears-of-War-4-Special-Edition-Bundl...

Terms of promotion:

"*Does not include refurbished consoles. Pre-order consoles DO NOT qualify for free expedited shipping, but will qualify for the 50,000 Rewards Credits. To qualify for this offer, you must own an Xbox One, this must be your first time purchasing an Xbox
One S, and you must make your purchase from MicrosoftStore.com during the offer period. To get free expedited shipping, you must enter the provided code at checkout and order a console that has already released. This code is good for ONE TIME only. See
FAQ for more information."

:)

Brad Groux · Nov 4, 2016

MicrosoftStore.com Free Expedited Shipping Code Isn't Working

Hi, I am trying to purchase a new Xbox One S at MicrosoftStore.com from the "More than just good-looking" emails sent out this morning. The free expedited shipping code included in my email does not work, and MicrosoftStore.com support said that I needed
to contact Xbox Live Rewards support instead.

The console I am trying to buy is the Xbox One S Battlefield 1 Special Edition Bundle (1TB) which is eligible for the promotion, as it has already been released and is readily available. The offer states:

"To get free expedited shipping, you must enter the provided code at checkout and order a console that has already released."

BJHodson · Nov 4, 2016

when will i get 50,000 reward credits

i bought the the gears of war 4 bundle on Nov. 16th, i received the bundle and haven't got the 50,000 reward credits. When will i get the reward credits. I have an Xbox one, i bought the Xbox one s cause on my missions on Xbox live rewards if i buy one,
ill get 50,000 reward credits, free game, and expedited shipping if i bought one on Microsoftstore.com.

XBLRewards8 · Nov 7, 2016

Hello The Crazy Beard,

This is an offer that we are running in conjunction with the MicrosoftStore.com. Unfortunately, we are not in charge of the expedited shipping processing, or your order. We can only handle claims that deal with the Credits portion of the offer. We will inform
our promotions team of your issue, and see if we can adjust our description of the offer to prevent such confusion from happening in the future. While you may not be able to use the expedited shipping code, that code is only for to waive the fee of the shipping
cost. You will still be eligible to receive your Credits 15 business days after the console has been shipped. Apologies for the confusion.

XBLRewards8

Hello The Crazy Beard,

This is an offer that we are running in conjunction with the MicrosoftStore.com. Unfortunately, we are not in charge of the expedited shipping processing, or your order. We can only handle claims that deal with the Credits portion of the offer. We will inform
our promotions team of your issue, and see if we can adjust our description of the offer to prevent such confusion from happening in the future. While you may not be able to use the expedited shipping code, that code is only for to waive the fee of the shipping
cost. You will still be eligible to receive your Credits 15 business days after the console has been shipped. Apologies for the confusion.

DanielWA87

You just have to place an order for a console at microsoftstore.com. It can't be a refurbished console or pre-order console. In order to get a free game, you have to choose one of the consoles that comes with a free game. The code you received in the email
would be entered when you checkout and will take care of the expedited shipping. Credits would show as pending about 15 business days after the console ships.

Is this eligible for only existing rewards members? I never had a rewards account, but I signed up today and would like to take advantage of this deal. How can I get the 50k points and free expedited shipping? I haven't received an email.

XBLRewards8

Hello Rash Ultimatum,

We do not see a console purchase from MicrosoftStore.com for your account. Only purchases from MicrosoftStore.com are eligible for this offer. Furthermore, you were not selected for the 50,000 Credit offer. If you had been, you would be able to see the offer
on your MyMissions page while logged in to the Rewards site, and the offer page would contain your code for free expedited shipping.

XBLRewards8

Hello Sir Beanalot,

Are you attempting to purchase a pre-order bundle? Pre-order bundles are eligible for Credits, but are not eligible for free expedited shipping.

Smwutches

As long as you made the purchase from microsoftstore.com and used the same email you use for the rewards program, the credits will show as pending about 15 business days after the console ships. There is no special button you have hit and the code is only
to offset the price of expedited shipping.

Rewarded FREE expedited shipping not valid on BLUE GOW4 bundle @ microsoftstore.com