Reward promotion credits never received

Phantom Weber · Feb 20, 2017

Their was a promotion for date range was 8/29/16-12/31/16 for 30,000 points or 50,000 points when you buy an XBox One. Gold members get the 50k. I upgraded to GOLD then purchased a console and never got my points.

:)

chaos777c · Feb 20, 2017

Forza Motorsport 7 Rewards Credits Not Received

I followed the instructions on the official sweepstakes rules:

-registered for the promotion

-was already a rewards member

-purchased the game on 9/26 (within the period)

I received my 10 keys but never received the 5,000 rewards credits from the promotion. I used the link provided on the rewards page to make the purchase.

Can someone please assist with receiving the credits?

FU SNAIL · Feb 20, 2017

Didn't receive my 15,000 reward credits for preordering Battlefield 1

I preordered Battlefield 1 during the promotion where you get 15,000 reward credits instead of the $10 gift card. I preordered BF1 a couple weeks before release and never got the reward credits after I received the game.

I called support and was told to post here. Very frustrating.

XBLRewards8 · Feb 20, 2017

Hello Phantom Weber,

Since you were not targeted for the 50,000 Credit offer for free expedited shipping with your console purchase, you received the default 30k for your purchase. This was placed into your account on January 3rd, and deposited into your Microsoft Account as
currency on January 25th.

XBLRewards8

Hello Phantom Weber,

Since you were not targeted for the 50,000 Credit offer for free expedited shipping with your console purchase, you received the default 30k for your purchase. This was placed into your account on January 3rd, and deposited into your Microsoft Account as
currency on January 25th.

Smwutches

You'll want to post in the support section of the forum in order for support to check into it for you.

SwordofWhedon

If you have credit from rewards or other promotions it shows up separately, as that credit expires, while credit you added yourself with money will never expire

JustAnotherJay

In order to get the credit for the consoles, you also would have needed to purchase them DURING the promotion period in order to receive the rewards points. Reward points for past purchases are not retroactive.

Smwutches

Then you did receive what you were supposed. As I said earlier, as a rewards member you're supposed to receive the 15,000 credits instead of the $10 gift code. Anyone who is not a Rewards member would receive the $10 code. The microsoftstore.com emails were
never updated to show the rewards offer, but that is per the terms of the offer.

rewards.xbox.com/.../terms-and-conditions

3. How to Receive Special Offer:...Xbox Live Rewards members qualifying for the Offer will not also qualify for the $10 Xbox Gift Card promoted on www.Microsoftstore.com.

Reward promotion credits never received