Reward Points refund (Groove Music 3-Month pass)

St0kedBeastM0de · Oct 5, 2017

I bought a Groove Music 3-Month pass for 200 Microsoft Rewards points.

Now because of the Groove-Spotify Merger, I am unable to redeem my UNUSED pass.

Could I have my 200 Points refunded?

Thanks

-Stoked Beastmode

:)

Amgill111 · Oct 5, 2017

Trouble with Groove prepaid code

Hello,

I redeemed my Microsoft Rewards Points to get 3 months of Groove music and 1 month of Groove music a few months ago. I tried to redeem them today and it stated they were expired. Can I please get a refund of my points or get Xbox live instead. I know Microsoft
is sending out emails to people who redeemed for Grooves passes, but I did mine a while ago so I might not get it. Here's a case number for more reference 1401577157

Here are the codes

Promo Code:

[Removed]

Groove Music Pass Code:

[Removed]

ChallengerRT426 · Oct 5, 2017

I need help with the Grove Music pass 4 month trial

On Aug 31, 2017 I bought the Groove Music Pass 4 month free trial. The description said that I would receive my 3 month code in a few weeks. shortly after I placed that order I bought a 3 month Groove music pass using rewards points, and a 1 month pass for
100 points. I never received my three month for the 4 month sign up. How can I get this resolved?

Smwutches · Oct 5, 2017

For help with the Microsoft Rewards program, you'll need to contact their customer support via their redemption page.

Dannny0117 · Nov 2, 2018

It may be best to reach out to the official Chat/Phone Team for additional assistance:
Contact Us | Xbox Support

Dannny0117

It may be best to reach out to the official Chat/Phone Team for additional assistance:
http://xbx.lv/rqQZaL

Smwutches

For help with the Microsoft Rewards program, you'll need to contact their customer support via their redemption page.

ehou333

Hey there!

Thanks for posting! Where did you originally sign up for the promotion? Was it on the Xbox One console, or was it through Groove Music's webpage/Windows Store? That extra bit of info will help.

Additionally, what kind of Groove Pass did you sign up for through Microsoft Rewards?

Keep us posted with that info so we can take a deeper look!

I clicked on the promotion on the Xbox live rewards webpage and it took me to the Groove webpage where I made an account. The xbox live trial said it was a 30-day trial and then within the 30 days, I would receive an email for an extension for another 3
months. I never received this email. Around the end of the 30 day trial, Microsoft rewards was offering 1 and 3 month passes that cost a certain amount of points. I bought these passes, but this is after I already signed up for the Xbox live promotion.

walkerwheely87

I signed up on August 14th 2016 for groove music pass during the 1 month +3 months free and did not receive my code for my extra 3 months free. Could I still get it?

Tommy.--

Still no code for 3 months of Groove Music :-( !!

Reward Points refund (Groove Music 3-Month pass)