Reward Points Note Received

Hello ArcanjoBrunoXD,

In order to meet the eligibility requirements for that offer, you must make your purchase using currency from your Microsoft Account. Since you did not use this method to make your purchase, it was not eligible for this offer.

Hi, note that unfortunately, you would have had to sign up for the rewards program in order to have received the rewards points at the time, and cannot receive them retroactively.

Additionally, Xbox Live Rewards has now merged into Microsoft Rewards. I'd definitely recommend checking it out- you can earn points for specific tasks and use those points to get prizes like gift certificates and Xbox Live Gold
memberships. For more information: https://rewards.microsoft.com/

While this should be in the other forum section, an important note is that rewards points are only transferred to your account once your reach 100+ points in rewards, and they are given to you on specific days of each month.

If you are over 100 points or more but it is after the day of deposit you will not receive them until the following month.

Hello,

This sounds like it's an Xbox LIVE Rewards issue, if that's the case, please make sure to make a post
here.

One of the Xbox LIVE Rewards team members will be able to look at why you haven't received your pending reward points.

Please Note: Reward team members only work from Monday to Friday from 9 AM to 5 PM Pacific Standard time. They answer questions in the order they were received.

Hello Stubedoo54, My name is oskayra and it will be a pleasure to help you.

I tell you in advance so that there are no misunderstandings, this is a public forum for user-to-user support. We are users who help other users. We do not work for Microsoft and do not have access to any user accounts.

That's correct, you do not receive reward points for purchasing game add-ons. You will only receive reward points for purchasing full games.

In the case of Avatar Frontiers of Pandora, the game was released on March 25, 2023. If you purchased the game before March 25, you may have received reward points. However, if you purchased the game after March 25, you will not receive reward points.

In the case of Destiny 2 Lightfall, the game will be released on August 24, 2023. If you purchase the game before August 24, you may receive reward points. However, if you purchase the game after August 24, you will not receive reward points.

If you want to make sure you receive reward points for purchasing a game, you can check the Xbox rewards page before making your purchase. The rewards page will display all games that award reward points.

Here are some tips to get reward points for purchasing games:

Buy new and popular games. New, popular games typically award more reward points than older or less popular games.

Buy games on the Xbox Store. Games purchased from the Xbox Store earn more reward points than games purchased from other stores.

Buy games with an Xbox Game Pass subscription. Games purchased with an Xbox Game Pass subscription also earn reward points.

I hope this information is helpful to you.

Merry christmas.

Sincerely,
Oskayra.