reward points not posting

LONEWOLF JOHN · Dec 1, 2016

I am following up on the status of your support departments progress on my situation with my reward points not posting and currently in a pending status. I have made some of my purchases based on the incentive to earn reward points and feel that all of the
points I have earned with time and effort should be credited immediately, regardless of what issue is occurring with the data base! Not my issue! I earned the points and should be credited the points retrospectively! Especially since it has been 6 months or
more since this has occurred and since I have made multiple attempts with patience and courteousy to contact your support department to correct this issue! Some kind of remedy would greatly be appreciated at this point in the process! Thank you for your immediate
attention and concern to my frustrating and annoying issue!

:)

XBLRewards8 · Dec 1, 2016

Rewards points not posting.

Hello carribou lou816,

As mentioned in your previous post at (Xbox Live preorder Rewards Points), your purchase was not eligible for this offer since
it was a digital purchase. From our FAQ:

Which content is eligible for this offer?

Any pre-ordered, hard-copy (disc) game from the Microsoft Store for Xbox One or Xbox 360 will qualify, as long as the order is received before the title release date and the game ships before the end of the offer. You will only receive one Reward per title,
for a maximum of three titles total during the offer period.

Smwutches · Dec 1, 2016

Rewards points not posting.

Support has responded to your previous posts - Rewards for Missions Not Working

XBLRewards8 · Dec 2, 2016

Hello LONEWOLF JOHN,

This issue is not affecting your account beyond preventing your deposits. It sounds like you may be very confused about how our Rewards program works. While I recommend reading our FAQ on the Rewards website, I will try to condense the general outline of
our program for you.

You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at Xbox Live Rewards .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as of July 2014, we do not award Credits for Xbox Live Gold renewals. In September 2015, we made some refinements to the
program. One change that happened was an adjustment of MyVIP purchase thresholds. If you did not reach any MyVIP ranks with your purchases from September 2014-August 31st 2015, you were placed at a default rank. Since you are a zero star member, you do not
get payback Credits on your purchases. You can check your current MyVIP level/progress at (Xbox Live Rewards).

We do not see any purchases on your account since July, which is why you have not received any Credits since then. Since you only hit the one star rank in June, that is the first month since the spending reset in which you earned payback Credits. We see
that you appropriately triggered the Rewards for your Gears of War purchase, and those are also pending in your account. Therefore we are immediately "Crediting" you, it is just the deposit that is not happening. There is no "retrospective" Rewarding we can
perform for your account; all your eligible Credits are already pending there.

However, as we have mentioned, we cannot complete the actual deposit of these Credits, because without the information from our database, our deposit process has no instructions on which billable account goes where. If we tried to force a deposit into your
account, the chances are extremely high that your currency would never appear (although some random person somewhere around the globe would become a very happy but confused individual). Until we receive a resolution from the team responsible for this database,
we cannot proceed with your deposit. Again, we apologize for this inconvenience.

XBLRewards8

Hello carribou lou816,

As mentioned in your previous post at (https://forums.xbox.com/en-US/thread/c56ad509-afe4-48e7-9eaa-d9d144e49c34), your purchase was not eligible for this offer since
it was a digital purchase. From our FAQ:

Which content is eligible for this offer?

Any pre-ordered, hard-copy (disc) game from the Microsoft Store for Xbox One or Xbox 360 will qualify, as long as the order is received before the title release date and the game ships before the end of the offer. You will only receive one Reward per title,
for a maximum of three titles total during the offer period.

Smwutches

Support has responded to your previous posts - https://forums.xbox.com/en-US/thread/5251a3af-1e33-4b2e-8640-224bfd6ed6eb

XBLRewards8

Hello LONEWOLF JOHN,

This issue is not affecting your account beyond preventing your deposits. It sounds like you may be very confused about how our Rewards program works. While I recommend reading our FAQ on the Rewards website, I will try to condense the general outline of
our program for you.

You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at https://rewards.xbox.com/mymissions/ .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as of July 2014, we do not award Credits for Xbox Live Gold renewals. In September 2015, we made some refinements to the
program. One change that happened was an adjustment of MyVIP purchase thresholds. If you did not reach any MyVIP ranks with your purchases from September 2014-August 31st 2015, you were placed at a default rank. Since you are a zero star member, you do not
get payback Credits on your purchases. You can check your current MyVIP level/progress at (https://rewards.xbox.com/myrewards/).

We do not see any purchases on your account since July, which is why you have not received any Credits since then. Since you only hit the one star rank in June, that is the first month since the spending reset in which you earned payback Credits. We see
that you appropriately triggered the Rewards for your Gears of War purchase, and those are also pending in your account. Therefore we are immediately "Crediting" you, it is just the deposit that is not happening. There is no "retrospective" Rewarding we can
perform for your account; all your eligible Credits are already pending there.

However, as we have mentioned, we cannot complete the actual deposit of these Credits, because without the information from our database, our deposit process has no instructions on which billable account goes where. If we tried to force a deposit into your
account, the chances are extremely high that your currency would never appear (although some random person somewhere around the globe would become a very happy but confused individual). Until we receive a resolution from the team responsible for this database,
we cannot proceed with your deposit. Again, we apologize for this inconvenience.

XBLRewards8

Hello MsPurplelicious,

You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at
https://rewards.xbox.com/mymissions/ .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as MyVIP payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as mentioned in our pinned announcement at the top of the forums titled "HEY
YOU! We've got your answer here." (https://forums.xbox.com/en-US/thread/2f5ffacb-bf1e-4fca-8764-f57f69556e55), we no longer award Credits for Xbox Live Gold renewals
as of July 2014.

MyVIP had a recalibration the last few years. At the end of the year, we place you in your MyVIP rank for the new year based off your eligible spending from the previous year, and set your progress to the default state. This happened
in September 2015 and December 2016. We did not recalibrate this year (December 2017). Since you are a zero star member, you do not get payback Credits on your purchases. You can check your current MyVIP level/progress at (https://rewards.xbox.com/myrewards/).

XBLRewards3

Hi raging ice hole. Smwutches is correct. We've checked your MyVIP and your total comes out to $580.25, which puts you at 96% on your way to unlocking your next Star level.

reward points not posting