Reward points not going to my account

Discus and support Reward points not going to my account in XBoX Rewards & Social to solve the problem; I've noticed since October of 2016 I have not been receiving any rewards points for games I have been purchasing digitally. By now it is probably over... Discussion in 'XBoX Rewards & Social' started by chrisingrey, Apr 11, 2017.

  1. chrisingrey
    chrisingrey Guest

    Reward points not going to my account


    I've noticed since October of 2016 I have not been receiving any rewards points for games I have been purchasing digitally. By now it is probably over 30 dollars. I would like to know why they aren't being put onto my account.

    :)
     
    chrisingrey, Apr 11, 2017
    #1
  2. chrisingrey
    chrisingrey Guest
    Rewards points not going into my account

    From the time period of October 9 to November 28 I have bought just over 250 dollar in games pre-tax and have not received any reward points back into my account. Now I am VIP rank 2 and gold so i assume I should be getting 4% on this. Any insight on how
    I can get these points. I can elaborate if needed.
     
    chrisingrey, Apr 11, 2017
    #2
  3. NEED HELP: Rewards ProgramAccount Issue

    so I get an email about my rewards points but it says: There seems to be an issue with your account. Please reach out to our support forum. I am wondering what is going on with my account and why I am unable to access my reward points I’ve accumulated for
    rewards. Thank You.
     
    I Two Pieced U, Apr 11, 2017
    #3
  4. Smwutches
    Smwutches Guest

    Reward points not going to my account

    Are there any specific offers you're looking for credits from?
     
    Smwutches, Apr 11, 2017
    #4
  5. XBLRewards8
    XBLRewards8 Guest
    Hello MoaExterminator,

    We see multiple Credit and Deposit events for your account since that date. For reference, you can view a complete log of all Credit and Deposit events from your MyStatement on the MyRewards page. You can then confirm the deposit as currency into your Microsoft
    Account from the commerce page at (Billing help - Microsoft account), where they will be listed as a refund with a negative amount.
     
    XBLRewards8, Nov 3, 2018
    #5
  6. Smwutches Win User

    Reward points not going to my account

    Are there any specific offers you're looking for credits from?
  7. XBLRewards8 Win User

    Reward points not going to my account

    Hello MoaExterminator,

    We see multiple Credit and Deposit events for your account since that date. For reference, you can view a complete log of all Credit and Deposit events from your MyStatement on the MyRewards page. You can then confirm the deposit as currency into your Microsoft
    Account from the commerce page at (https://www.commerce.microsoft.com/), where they will be listed as a refund with a negative amount.
  8. XBLRewards8 Win User

    Reward points aren't going into my account

    Hello Jewbar,

    We see that your account was recently able to complete a deposit on October 12th. This may be a result of the fix that our other team is working on. We can confirm that the deposit error has since returned to your account. Again, we apologize for the inconvenience
    that this issue is causing. We do not recommend purchasing a currency card as a way of resolving this issue. Since this is a problem with the databases your billable accounts are contained in, purchasing a card will not fix the data error contained on that
    database. The issue preventing your deposit is that when our deposit process queries this database for the account you would like it to be placed into, it does not receive a response. Since the deposit does not know where to go, it aborts, rather than deposit
    at random.
  9. Courtney Todd Win User

    What is going on with my reward points?

    Hi Faint H, my name is Courtney and I would be happy to help.

    I am very sorry for the problem you are presenting, according to information obtained from the Microsoft forum, Independent Advisor Juan J.D mentions that it seems that Microsoft has adjusted the points system globally, affecting users around the world. And I'm also seeing a drop in daily points per search from 110 last week to 90 today.

    Information Source (Credits): https://answers.microsoft.com/thread/5f27553c-ca2d-414d-822c-1876ccfad9e2

    Keep in mind that this is a Microsoft public forum where we are players like you who help other players with basic problems. This means that we are not Microsoft employees. Therefore, I recommend contacting the support in charge of points at Microsoft.

    Support: https://rewards.bing.com/support

    I hope they can give you better information.

    Best regards,
    Courtney.
  10. andres930 Win User

    Never got my rewards credit

    I was looking at my account and noticed this "transaction."

    Xbox Live Rewards Deposit

    $0.00

    Refunded ($12.15)

    So it looks like it was put on my account breifly then removed? This probably happened because there was a billing hiccup with my card, but as it shows in my account history, my payment did go through. However, the rewards point were never given back to
    me.
Thema:

Reward points not going to my account

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