Reward points not added

PeteMint · Apr 3, 2017

I received an email last month saying if I spend £35 or more, I would receive 6000 reward points. I purchased Wildlands, but still no reward points? Please help.

Spoke to support, was told to post here.

:)

Smwutches · Apr 3, 2017

Reward Points not added

Were you referred by a friend to upgrade to gold? As of July 1, 2014, there are no offers to receive credits for renewing gold. Refer a friend is the only way to receive credits for going gold.

ZuhaibZAK · Apr 4, 2017

Reward Points not added

Hello,

I joined the rewards program in April, 2016. I renewed my Gold membership on November 13, 2016. I was supposed to get 5000 reward points for doing that but I am yet to receive them. Please assist.

GT:

XBLRewards8 · Apr 4, 2017

Hello PeteMint,

We see that the Credits for that offer were pending in your account on the 4th. They were then deposited as currency into your Microsoft Account on March 29th. For future reference, you can review all Credit and Deposit events from your MyStatement section
of the MyRewards, if sort/viewed by lifetime (or in this case, 1-3 month view would suffice).

You can review this deposit as currency from your commerce page at (Sign in to your Microsoft account). It will be listed as a refund with a negative amount, since we are adding funds.

XBLRewards8

Hello PeteMint,

We see that the Credits for that offer were pending in your account on the 4th. They were then deposited as currency into your Microsoft Account on March 29th. For future reference, you can review all Credit and Deposit events from your MyStatement section
of the MyRewards, if sort/viewed by lifetime (or in this case, 1-3 month view would suffice).

You can review this deposit as currency from your commerce page at (https://commerce.microsoft.com/). It will be listed as a refund with a negative amount, since we are adding funds.

Smwutches

Were you referred by a friend to upgrade to gold? As of July 1, 2014, there are no offers to receive credits for renewing gold. Refer a friend is the only way to receive credits for going gold.

UpliftKnight

You need to be a xbox live rewards member to be able to get the reward points.

If you are a reward member the msp will be added to your pending points in few days

Daft Badger

The points were added as you unlocked gamerscore.You don't get a bulk lot of 10,000 rewards points once you got to 10,000.

For example,if you unlocked a achievement worth 100 gamerscore then 100 reward points were added when you unlocked that achievement up to a total of 10,000 gamerscore/reward points.

The wording on the punch card should of been a lot clearer as a lot of people are confused by this.

Daft Badger

The points should of been added as you unlocked gamerscore.You don't get a bulk lot of 10,000 points at the end,you get it as you went along so for example if you unlocked a 50 point achievement then 50 rewards points were added at the time you unlocked
that achievement all the way up to a total of 10,000 gamerscore/rewards points.

Reward points not added