Reward points aren't going into my account

Jewbar · Nov 23, 2016

I have posted previously regarding reward points not going into my account and was told to wait it would sort itself out... Well it hasn't! I have purchased loads of games totalling 100's of pounds expecting reward points, but all I get is emails saying
they will expire because they can't be deposited. Apparently there is a problem with my account details, however when I check this all details are correct. I have purchased a cash voucher thing that credited my account fine as suggested by someone. This has
been going on for the whole of this year, probably longer and I've already lost points, and still there is no resolution. Can someone please sort this out as I want to use the cash/points to purchase other stuff in the store. I'm looking at getting a new XBOX S,
but will look at PS4's if this doesn't get rectified!!!

:)

PittsburghKings · Nov 23, 2016

rewards points not deposting

my rewards points aren't deposting into my account

chrisingrey · Nov 23, 2016

Rewards points not going into my account

From the time period of October 9 to November 28 I have bought just over 250 dollar in games pre-tax and have not received any reward points back into my account. Now I am VIP rank 2 and gold so i assume I should be getting 4% on this. Any insight on how
I can get these points. I can elaborate if needed.

XBLRewards8 · Nov 23, 2016

Hello Jewbar,

We see that your account was recently able to complete a deposit on October 12th. This may be a result of the fix that our other team is working on. We can confirm that the deposit error has since returned to your account. Again, we apologize for the inconvenience
that this issue is causing. We do not recommend purchasing a currency card as a way of resolving this issue. Since this is a problem with the databases your billable accounts are contained in, purchasing a card will not fix the data error contained on that
database. The issue preventing your deposit is that when our deposit process queries this database for the account you would like it to be placed into, it does not receive a response. Since the deposit does not know where to go, it aborts, rather than deposit
at random.

XBLRewards8

Hello Jewbar,

We see that your account was recently able to complete a deposit on October 12th. This may be a result of the fix that our other team is working on. We can confirm that the deposit error has since returned to your account. Again, we apologize for the inconvenience
that this issue is causing. We do not recommend purchasing a currency card as a way of resolving this issue. Since this is a problem with the databases your billable accounts are contained in, purchasing a card will not fix the data error contained on that
database. The issue preventing your deposit is that when our deposit process queries this database for the account you would like it to be placed into, it does not receive a response. Since the deposit does not know where to go, it aborts, rather than deposit
at random.

Smwutches

Are there any specific offers you're looking for credits from?

XBLRewards8

Hello MoaExterminator,

We see multiple Credit and Deposit events for your account since that date. For reference, you can view a complete log of all Credit and Deposit events from your MyStatement on the MyRewards page. You can then confirm the deposit as currency into your Microsoft
Account from the commerce page at (https://www.commerce.microsoft.com/), where they will be listed as a refund with a negative amount.

GLaSsDRaGoN7881

I got the email. My stats seem right but the rewards points aren't.

XBLRewards8

Hello nukmex,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. Since this issue is currently being caused by a
database not under our control, we have escalated the problem, and it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for
your patience while our other team works on a solution.

Regarding your controller Credits, there was a delay receiving purchase information from our MicrosoftStore.com team. We have now received these purchases, and you should see the Credits pending in the next 1-3 days.

Reward points aren't going into my account