Reward not received

Lukasevic · Jun 12, 2018

Hello. I claimed the (5000 reward points for 250 gems) twice - once around May 27th and again June 1/2nd. The points were immediately withdrawn from my account. I had 1124 gems, now I only have 624 gems. I never received email confirmation nor any update
on my end for when I would see them deposited. It says wait 96 hours and its been much longer than that.

Thank you.

:)

Smwutches · Jun 12, 2018

Rewards not received

For help with the Rewards program, you'll need to post in the Xbox Rewards Questions support forum.

XBLRewards8 · Jun 12, 2018

Not received reward

Hello SillyFawn106745,

Apologies for the inconvenience. We have escalated this issue to our Vault team to investigate. Once we know more, we will update this thread.

Smwutches · Jun 12, 2018

The credits should show as pending on the MyRewards section of the site. The ones that were redeemed in May would be scheduled to be deposited around the 15th. The ones redeemed in June would be scheduled to deposit at the end of the month.

XBLRewards8 · Nov 3, 2018

Hello,

From the previously available FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

You can review when your Credits were pending, as well as when you had 5000 pending, on the MyStatement on the MyRewards page.

Mister Beep

Hey there,

Could you clarify which rewards you are expecting to receive? Each participant of the Game Pass Goals would receive one reward for each month, so if you have already received a reward for October's Game Pass Goals, you would not receive an additional reward.

We hope this helps!

Daniel Breitschaft

Which Microsoft Rewards are you referring to? I live in Brazil and I am able to exchange the points received for the XBOX rewards I earn on Quests made in games, but I never received a physical reward.

Mister Beep

Hey there,

Just to clarify, have you received any rewards, or are you expecting two more rewards? The Game Pass Quest reward you receive are upgraded for each tier you complete, and you don't receive an additional reward for each tier. For example, if you complete
each of the tiers, your reward is upgraded up to the Epic Mystery Gift.

Hope this helps clarify, please let us know if there are any details we missed.

Murphs-A47006C9-2185

The Xbox Live Reward program only rewards users for making purchases, and when they make purchases it takes at least 1 cycle to receive rewards. If your friend only joined yesterday he was not rewarded from the Xbox Live Program. He could have received it
from the Microsoft/Bing Reward program (separate) or from Sales/Promotions (separate).

Mister Beep

Hey there,

If you participated in the October Xbox Quest, rewards will take up to 30 days to be delivered. In this case, all eligible customers should expect to see their rewards near the end of November. Hope this helps!

Reward not received