Reward not in statement

Discus and support Reward not in statement in XBoX Rewards & Social to solve the problem; i purchased the standard edition of ghost recon wildlands on march 13th and the reward for it still hasn't processed 2d563ac5-0262-4c43-8d75-ca45f38cb2f7 Discussion in 'XBoX Rewards & Social' started by Dandon-[xboxvenue], Mar 17, 2017.

  1. Dandon-[xboxvenue]
    Dandon-[xboxvenue] Guest

    Reward not in statement


    i purchased the standard edition of ghost recon wildlands on march 13th and the reward for it still hasn't processed

    :)
     
    Dandon-[xboxvenue], Mar 17, 2017
    #1
  2. MattyDCB
    MattyDCB Guest
    Rewards Statement

    Hi using my account with gamertag I recently redeemed the 10000 credits for 500 gems offer twice.

    On my statement however it is showing as 1000 credits for 1000 gems. Can you confirm that this is incorrect and should show as either 20000 credits or with a quantity 2 tag on that row.

    Many Thanks,

    Matthew
     
    MattyDCB, Mar 17, 2017
    #2
  3. XBLRewards8
    XBLRewards8 Guest
    Rewards Statement

    Hello MattyDCB,

    We see that you claimed two 10,000 Credits prizes from the vault for 500 Gems, so 1000 Gems were removed from your account. These transactions will show up as one item in your Gems statement since you were claiming the same prize twice.
     
    XBLRewards8, Mar 17, 2017
    #3
  4. Smwutches
    Smwutches Guest

    Reward not in statement

    If you're looking for the credits for the Ghost Recons offer, keep in mind that credits should show as pending about 15 days after the game shipped as long as you purchase a hard copy from microsoftstore.com. So it would be too soon to see credits pending
    for that offer.
     
    Smwutches, Mar 17, 2017
    #4
  5. Dandon-[xboxvenue]
    Dandon-[xboxvenue] Guest
    even for a digital version?
     
    Dandon-[xboxvenue], Mar 17, 2017
    #5
  6. Smwutches
    Smwutches Guest
    The Ghost Recon offer is only eligible for physical disc purchases, not digital. In order to receive credits for purchasing the game digitally, you would have to opt in for the "Simply Rewarding" offer and the purchase would count towards that offer if you
    hadn't already completed it.
     
    Smwutches, Mar 17, 2017
    #6
  7. XBLRewards8
    XBLRewards8 Guest
    Hello Dandon,

    From the FAQ for that offer:

    Which items are eligible for this offer?

    To qualify for this offer, you must order a hard-copy disc of Tom Clancy’s Ghost Recon Wildlands for Xbox One from MicrosoftStore.com during
    the offer period. This offer is good for one purchase only. You can earn up to 15,000 Rewards Credits, depending on which version of the game you purchase:

    • Tom Clancy’s Ghost Recon Wildlands Standard Edition: 10,000 Rewards Credits

    • Tom Clancy’s Ghost Recon Wildlands Deluxe Edition: 12,000 Rewards Credits

    • Tom Clancy’s Ghost Recon Wildlands Gold Edition: 15,000 Rewards Credits

    Since your purchase was made digitally from the Xbox Store, it is not eligible for this offer.
     
    XBLRewards8, Nov 3, 2018
    #7
  8. XBLRewards8 Win User

    Rewards Statement

    Hello MattyDCB,

    We see that you claimed two 10,000 Credits prizes from the vault for 500 Gems, so 1000 Gems were removed from your account. These transactions will show up as one item in your Gems statement since you were claiming the same prize twice.
  9. Smwutches Win User

    Reward not in statement

    The Ghost Recon offer is only eligible for physical disc purchases, not digital. In order to receive credits for purchasing the game digitally, you would have to opt in for the "Simply Rewarding" offer and the purchase would count towards that offer if you
    hadn't already completed it.
  10. Dandon-[xboxvenue] Win User

    Reward not in statement

    even for a digital version?
  11. XBLRewards8 Win User

    Reward not in statement

    Hello Dandon,

    From the FAQ for that offer:

    Which items are eligible for this offer?

    To qualify for this offer, you must order a hard-copy disc of Tom Clancy’s Ghost Recon Wildlands for Xbox One from MicrosoftStore.com during
    the offer period. This offer is good for one purchase only. You can earn up to 15,000 Rewards Credits, depending on which version of the game you purchase:

    • Tom Clancy’s Ghost Recon Wildlands Standard Edition: 10,000 Rewards Credits

    • Tom Clancy’s Ghost Recon Wildlands Deluxe Edition: 12,000 Rewards Credits

    • Tom Clancy’s Ghost Recon Wildlands Gold Edition: 15,000 Rewards Credits

    Since your purchase was made digitally from the Xbox Store, it is not eligible for this offer.
  12. Smwutches Win User

    Reward not in statement

    If you're looking for the credits for the Ghost Recons offer, keep in mind that credits should show as pending about 15 days after the game shipped as long as you purchase a hard copy from microsoftstore.com. So it would be too soon to see credits pending
    for that offer.
Thema:

Reward not in statement

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