reward invoice error

stephenwoods75 · Jan 17, 2017

have just moved back to the uk and the my rewards section says attention needed I've checked billing info and address both are on uk but I cannot get rid of the error message on myrewards

:)

XxMarioManxX21 · Jan 17, 2017

I haven't received my Pre-order offer of a $10 gift card/credit, Incident ticket 1336543402

The 15000 points i got was from the reward offer. A separate offer was given through the Microsoft score which even shows in my purchase invoice as $10 dollar gife code offer

WPAK · Jan 17, 2017

Invoice

Hi there,

As addition, since it's a billing related issue

you will have to select the Phone or Microsoft Support Chat options on the link supplied by M3tal Daz3 you can also use the following link which will show the phone number for Xbox Support (or an call back request option) be sure to double check the country
shown in the bottom left corner that it matches your location:
https://support.xbox.com/contact-us?isChatCallAvailable=false

XBLRewards8 · Jan 18, 2017

Hello Woodsee 75,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. Since this issue is currently being caused by a
database not under our control, we have escalated the problem, and it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. Since this error is causing your information
to not be received, adjusting your information will not solve this issue. The prompt asking you to check your information is a generic troubleshooter that will not work for this particular situation. We apologize for the inconvenience, and ask for your patience
while our other team works on a solution.

XBLRewards8

Hello Woodsee 75,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. Since this issue is currently being caused by a
database not under our control, we have escalated the problem, and it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. Since this error is causing your information
to not be received, adjusting your information will not solve this issue. The prompt asking you to check your information is a generic troubleshooter that will not work for this particular situation. We apologize for the inconvenience, and ask for your patience
while our other team works on a solution.

XxMarioManxX21

The 15000 points i got was from the reward offer. A separate offer was given through the Microsoft score which even shows in my purchase invoice as $10 dollar gife code offer

M3tal Daz3

For purchasing issues you should contact xbox support: (800) 469-9269 if you're in the US/Canada or
http://support.xbox.com/contact-us

WPAK

Hi there,

As addition, since it's a billing related issue

you will have to select the Phone or Microsoft Support Chat options on the link supplied by M3tal Daz3 you can also use the following link which will show the phone number for Xbox Support (or an call back request option) be sure to double check the country
shown in the bottom left corner that it matches your location:
https://support.xbox.com/contact-us?isChatCallAvailable=false

vG Monkey97

I went there, but there is no link to print a shipping label. I was told it should be in the invoice; however, there is no label in the invoice for me.

reward invoice error