Reward credits pending dye to billing error

Hello Rise Lara Crft,

Unfortunately, our other team working on this deposit issue has not yet provided their resolution to this error. Since only they can fully access the database containing your billable account information, they are the only source in a position to fix this
problem. At the current time, they have not yet provided us with a estimate on when to expect their solution to be deployed. Apologies for the inconvenience.

On the MyRewards section of the Rewards site, Scroll down a little bit and you'll see "My Statement". Underneath that, it will most likely be showing you your pending credits. There's a link underneath the Pending Credits heading that says "View statement".
Change the option to Lifetime Credits Earned and you will see a complete history of all credits you've earned in the Rewards program as well as when any of them were deposited.

The deposit you see on the billing site, would be a deposit of around 7,000 credits.

Hello FABIOVALPDF,

Due to a large amount of user's claiming prizes at the same time, you may have seen an error message as a result. We see you claimed your prize a few days ago. From the FAQ:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing into
your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we will not be able to deliver your Rewards Credits until the deposit issue is resolved.

Hello KevEmo,

Due to a large amount of users claiming prizes at the same time, you may have seen an error message as a result. We see you claimed your prizes yesterday. From the FAQ:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing into
your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we will not be able to deliver your Rewards Credits until the deposit issue is resolved.

Hello mauriliocm,

We have confirmed that your Rewards region and your Microsoft billing region are now matching, and have begun the Credit restoration to your account. You should see these Credits pending shortly.