Returns and refunds on gifts.

If the refund is approved, it will return to the gift card that was used.

It might take a few hours for new purchases to appear in your list.

If you don't have the order number, wait a few hours and then check back again (you may need to refresh the page).

If you still don’t see your purchase listed after 24 hours, return to this page to continue.

https://support.xbox.com/en-US/help/subscriptio...

My name is Loren. I'm an Independent Advisor, and I'll be glad to help you today.

Microsoft has a dedicated team that handles all refund requests though, you can request one through this link:

http://xbox.com/refunds

To get the order # of the item, you can check your order history page at https://account.microsoft.com/billing/orders

Yes, I tried looking for it, though my purchase doesn't appear on the available list.

It was within 10 minutes of my request. But I bought it as a gift also and it seems they have this policy.



Returns and Refunds. Gifts may be canceled and refunded to the Gift purchaser up to 14 days after the purchase or until redeemed by the Gift recipient, whichever occurs first. Gift recipients are not entitled to a refund or cooling off period, and you acknowledge that no refund will be made, except as required by law.

Now the gift was 'redeemed by the gift recipient' but obviously she cant play it because she doesnt have the base game and now there is no way to request a refund. So that kind o' sucks but hey I did get my refund and she has Xbox One so we can purchase the base game and all will be ok.